Incident Manager bei Macquarie Group

Experience in leading the coordination of responses to priority technology incidents, ensuring timely resolutions and communication with all stakeholdersExperience in reducing the impact of priority incidents and providing efficient resolutionsAbility to oversee technical incident bridges, providing guidance and leadership to technical teams and business stakeholders throughout priority incidentsAbility to conduct comprehensive post-incident reviews, documenting lessons learned and driving continuous improvement through a strong risk lensExperience in aligning incident management strategies with business objectives and IT service management functionsExcellent problem-solving skills and the ability to think analyticallyStrong attention to detail with proven ability in decision-making during priority incidents Excellent communication skills, with the ability to explain complex concepts in simple termsCommercial and pragmatic mindset with a passion for modern practices such as Site Reliability Engineering (SRE), AIOps and discovering smarter ways of delivering automated services eliminating toilExperience with Atlassian suite, GCVE, Azure, BMC Helix and Grafana Financial services industry experience is highly valuable. Jetzt bewerben