Service Desk Analyst bei GSB

ServiceDesk Analyst

As our highlyvalued Service Desk Analyst based in Brisbane, your role will beto providehigh quality customer service and technical support to our team members atGreat Southern Bank. Through effective communication you will keep team membersinformed on the status of IT incidents and requests and you will leveragestrong interpersonal skills to engage IT support teams and external partners todeliver services in a timely manner. You also have the opportunity to identifyand develop system and process improvements to deliver efficient and reliableIT services, supporting ourpurpose of helping every Australian own their own home.  

The Technology Service Desk provides first levelIT support to team members at Great Southern Bank. You work alongside yourService Desk colleagues to monitor, record and respond to IT incidents andrequests, supporting teams in corporate office and branch locations acrossAustralia. 

Do things differently with us  

To succeed in this role, you will have: 

• 1-2 years previous IT service and support experience
• Tertiary qualification from a recognised institution
• Strong written and oral communication skills, with a customer service orientation
• Excellent troubleshooting and problem solving skills
• Strong time management skills
• Basic understanding of the ITIL framework

Why Great Southern Bank? 

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: 

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can. 

Questions? Please contact our Talent Acquisition team at [email protected] 

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.