Rooms Intern (Big Sky, US) bei Kerzner International | Luxury Hotels & Resorts Operator

Rooms Intern 
(17179)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Summary

As a Rooms Division Intern at One&Only Moonlight Basin, you will gain valuable, hands-on experience across the core departments that contribute to an exceptional guest stay: Front Office, Guest Services, Concierge, and Housekeeping. Under the mentorship of department leaders, you will learn the art of delivering anticipatory, personalized service and support day-to-day hotel operations to five-star standards.

Key Duties & Responsibilities:

Front Office:

• Assist with check-in and check-out procedures using the hotel’s Property Management System (PMS)

• Welcome guests and VIPs with warmth and professionalism

• Address guest inquiries, concerns, and requests promptly and effectively

• Support the front desk team with administrative tasks and guest interactions

• Learn best practices for managing room inventory and handling billing

Guest Services:

• Escort guests to their rooms and assist with luggage delivery

• Deliver requested items such as amenities, cribs, or extra towels

• Coordinate guest transportation, parking, and arrivals/departures

• Assist with handling guest complaints and resolving issues quickly

• Proactively anticipate and respond to guest needs to enhance satisfaction

Concierge:

• Provide personalized recommendations for local dining, attractions, shopping, and cultural experiences

• Assist with restaurant, spa, and event reservations, including confirmations and follow-up

• Coordinate transportation, tours, and special requests such as floral arrangements or celebrations

• Maintain and update local guides, maps, and concierge resources

• Liaise with external vendors and service providers to fulfill guest requests

• Support VIP guest services and help ensure all arrangements are executed flawlessly

Housekeeping:

• Participate in room inspections to ensure luxury standards are met

• Assist with the preparation of daily room assignment reports

• Monitor and help maintain housekeeping supply inventory

• Help coordinate turndown services and special room setups

• Understand procedures for handling lost & found items and guest laundry

Skills, Experience & Educational Requirements:

• Experience in hospitality or customer service

• Enthusiastic about guest service and luxury hospitality

• Strong communication and interpersonal skills

• Well-organized and detail-oriented

• Professional appearance and demeanor

• Fluent in English (other languages are a plus)

• Willingness to work flexible hours, including weekends and holidays

Benefits

• Medical insurance - 80% of premium paid by employer*
• Health Savings Account with $50 employer contribution per pay period*
• Dental, vision & life insurance - 100% of premium paid by employer*
• 5 weeks of PTO (Paid Time Off)*
• 8 paid holidays*
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

*Full-Time Year-Round Benefits

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:   

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods 

• Frequent bending, twisting, stooping, reaching, and pulling 

• Lifting and carrying of loads weighing up to 50 pounds 

• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.   

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.