Financial Counselor / PA Self Pay bei Hartford HealthCare Corp.
Hartford HealthCare Corp. · Farmington, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Farmington
%3Cp style=%22margin-top: 0px; margin-bottom: 0px;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22background-color: white; font-family: Arial;%22%3EWork where every moment matters.%26nbsp;%3C/span%3E%3Cspan style=%22font-family: Arial;%22%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22background-color: white;%22%3EEvery day,%3Cspan style=%22line-height: 107%; font-family: Arial, sans-serif;%22%3E%3Cspan style=%22color: black; mso-color-alt: windowtext; background: white;%22%3E more than 40,000 %3C/span%3E%3C/span%3EHartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut%26rsquo;s most comprehensive healthcare network.%26nbsp;%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22background-color: white;%22%3EThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color: white;%22%3EWith the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cb%3E%3Cu%3E%3Cspan style=%22background-color: white;%22%3EDepartment Description:%3Cbr%3E%3C/span%3E%3C/u%3E%3C/b%3E%3Cbr%3E%3Cspan style=%22background-color: white;%22%3EThe SBO Self-Pay department works with patients and their families with regard to their ability to pay their Hartford Healthcare medical bills. The financial counselors help patients to obtain coverage, financial assistance, free bed funds and/or payment plans in order to assist with payment of their outstanding balances. The department also maintains a call center to field calls/disputes/questions from providers, patients and customers.%26nbsp;%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cb%3E%3Cu%3E%3Cspan style=%22background-color: white;%22%3EPosition Summary:%3C/span%3E%3C/u%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin-top: 0px; margin-bottom: 0px;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial;%22%3E%3Cbr%3EIn a multi-entity hospital and professional office environment, the Financial Counseling Specialist is responsible for analysis, investigation and resolution of patient balances. This role includes ensuring self pay receivables (uninsured and patient balance after insurance) and free bed funds are processed and resolved according to department policies and regulatory guidelines.%26nbsp;%3Cbr%3E%3Cbr%3E%3Cb%3E%3Cu%3EPosition Responsibilities:%3C/u%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Col%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial;%22%3EProcesses requests for Financial Assistance according to policies and procedures. Approves requests within defined thresholds.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial;%22%3EProcesses self-pay refunds, payments, payment plans and transfers.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial;%22%3EPerforms pre bad debt screening (reviews accounts for Medicaid Eligibility and/or bad debt vs. charity care).%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial;%22%3EUpdates insurance information on patient accounts that is obtained after the visit is completed.%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial;%22%3EProcesses and takes action on Return Mail, Closed/Return Accounts, Bankruptcies, Attorney Requests, Settlements, and other patient correspondence.%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ol%3E%0A%3Cdiv%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cb%3E%3Cu%3E%3Cspan style=%22font-family: Arial;%22%3EReports To:%3C/span%3E%3C/u%3E%3C/b%3E%3Cspan style=%22font-family: Arial;%22%3E%26nbsp;Manager, Self-Pay%3C/span%3E%3C/span%3E%3C/div%3E
Language Skills: English, Spanish and/or Polish
Knowledge, Skills and Ability Requirements:
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Education: High School Diploma or equivalent work experience is required. Associate's Degree is preferred.
Experience: Minimum of 2 – 4 years of self-pay billing and/or collections experience with a hospital, professional office, or healthcare vendor. Minimum of 1 year of experience in a multi-entity system with EPIC. Experience with Medicaid Eligibility and Financial Assistance Programs.
Licensure, Certification, Registration: HBI Patient Financial Services Certified is preferred, but not required.
Language Skills: English, Spanish and/or Polish
Knowledge, Skills and Ability Requirements:
- Maintains thorough knowledge of State and Federal laws and HHC policies regarding Financial Assistance and Self-Pay Collections.
- Models teamwork through cooperation and collaboration within and outside the work group.
- Ability to work in a high volume setting with multiple priorities and deadlines.
- Excellent communication and customer service skills.
- Proficient in the use of a computer.
- Critical thinking skills.
- Ability to attain productivity and quality standards per department requirements
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
