Technician/Return Repair bei Tallahassee Memorial Healthcare

WHO WE ARE & WHAT WE DO:

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. 

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

HOW YOU'LL MAKE AN IMPACT:

 

The Return Repair Technician is responsible for providing exceptional customer service to user departments and vendors. He/she ensures accurate processing of equipment returns related to crediting, replacement and/or repairs. He/she is responsible for the efficient handling of equipment rentals. He/she maintains the necessary data records associated with the above responsibilities. He/she also provides support and feedback to the Directors in keeping with the mission and values of Tallahassee Memorial HealthCare.

• Maintains appropriate records on each return or repair that is processed through the Lawson Procurement System.
• Provides timely information to the Director, Contracting & Purchasing about needed changes to the Database for rental beds (for example, product re-order numbers, conversion factors or UOM changes).
• Records and submits productivity and quality measurement data when requested by the Director, Contracting & Purchasing

• Maintains confidentiality and preserves the dignity of customers and colleagues.
• Respects the rights and property of others.
• Deals honestly and factually with others.
• Challenges unethical behavior.
• Shows common courtesy and respect in all situations.
• Processes returns for credits, replacements, or repairs. 
• Follows written procedures for processing returns in the Lawson Procurement System.
• Advises buyers of restocking fees and obtains appropriate approvals where necessary.
• Expedites overnight shipments for loaner equipment related to equipment sent out for repairs.
• Searches for and suggests ways to work more efficiently and effectively while meeting customer/colleague expectations.
• Uses only the resources needed and completes assignments in the most cost effective manner.
• Organizes work activities to use time productively.
• Actively tries to identify, fulfill, and exceed customer expectations.
  • Consistently puts customers first.
• Looks for input from customers/colleagues and suggests ways to improve services.
• Responds promptly to requests or opportunities to assist customer
• Documents the rental of specialty beds in the Lawson Procurement System.
• Works with the AP clerks to correctly resolve invoice matching problems in order to facilitate timely and correct payment of invoices.
• Charges the patients for the rental of Specialty Beds in the TMH patient charging system.
• Completes own work as quickly and efficiently as possible and readily looks to help others.
• Plans work and coordinates with others to achieve common goals and objectives.
• Is easily approachable by others and responds pleasantly (verbally and nonverbally).
• Takes responsibility/ownership for own actions.
• Establishes good business relationships with all vendors by always dealing with them fairly, respectfully and evenhandedly.
• Establishes good business relationships with customers, including clinicians, administrators and co-workers.
• Acts as a good-will ambassador for the Materials Management Department and Tallahassee Memorial Regional Medical Center.

WHAT YOU’LL NEED TO APPLY:

Required Education:

High school diploma (or equivalent)

 

Required Experience:

 

Hospital supply or materials management experience is preferred, but not required.

 

Required Certification/License/Registry:

None

  

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Please submit your application & resume TODAY!  We look forward to speaking with you.

-:

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.

 

Jetzt bewerben