Customer Experience Admin - RideNow Goodyear bei RideNow Goodyear

RideNow Powersports, with over 50 locations nationwide, is looking for an enthusiastic and customer-focused Customer Experience Admin to join our team!

Customer Experience Admin will constantly sample, experience, review, and track every aspect of our customer interactions within our departments and then work with the onsite General Managers, Department Managers, and if need be, the Regional Directors/Teams to…

• Proactively identify, forecast, and eliminate both transactional and experiential pain points for customers in our stores.
• Ensure seamless, transparent, and meaningful communication between departments and customers—before, during, and after every transaction.
• Help establish, monitor, and clearly communicate expectations with customers to prevent confusion and frustration. This includes providing details on timelines, processes, costs, and available options.
• Meet with customers after transactions to gather feedback. Listen carefully, ensure you and your team fully understand their input, and respond with genuine care.
• Assess feedback to determine whether an issue was an isolated occurrence or a potential systemic concern that may require process or policy changes.
• Track and measure progress, ensuring manufacturer CSI/CXI results confirm what you already know—rather than serving as an unexpected revelation.