IT Helpdesk Intern bei Worcester Public Schools

Position: IT Helpdesk Intern (Unpaid)
Commitment: Minimum 8 hours per week, 3-month duration
Reports To: IT Department

Position Summary:
The IT Helpdesk Intern will assist the district’s IT team with day-to-day technical support tasks. This position is an opportunity for college students or people trying to learn IT to gain hands-on experience in IT troubleshooting, device maintenance, and customer service in a school setting.

Responsibilities:

• Assist with Chromebook repairs and basic device troubleshooting.
  
  

• Support computers, printers, projector and other devices troubleshooting.
  
  

• Provide first-level helpdesk support for staff only.
  
  

• Perform routine maintenance and small technical tasks as assigned.
  
  

• Document issues and report findings to IT staff.
  
  

Qualifications:

• Interest in technology, computer systems, or IT support.
  
  

• Strong problem-solving skills and attention to detail.
  
  

• Willingness to learn and follow technical instructions.
  
  

• Ability to commit to the minimum weekly hours and internship duration.
  
  

Benefits:

• Direct training and mentorship from IT professionals.
  
  

• Practical, real-world experience in IT support.
  
  

• A formal letter of recommendation upon successful completion.