Line Quality Controller bei Dreyer’s Grand Ice Cream

Are you looking to catapult your career by driving high-impact transformation with household brands?  Do you crave an entrepreneurial, fast paced, and engaging growth assignment working with incredible people from across the globe?

At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you.

Main Purpose of Job:

To control product quality on the line to customer specification. To be achieved by monitor control points of the product and logged on relevant documentation.  To action non-conformances and out of specifications resulting in full quality control and product safety.

Role And Activity

• To lead the team to achieve required product quality.
• Ensure the required standards of product quality are achieved.
• To complete the paperwork at the required intervals.
• To complete the paperwork legibly and accurately.
• To report all non-conformances to the line manager, QA, shift manager.
• Ensure the person you have reported the non-conformances to complete and signs the relevant paperwork.
• Attend the taste panels.
• Work in an organized manner.
• Keep your workstations tidy and clean.
• Ensure food safety is not compromised.
• Operate good manufacturing standards and encourage the team to also operate GMP.
• Keep yourself aware of the production plan, be aware of changes to the plan and plan your daily routine to incorporate product changeovers.
• Play an integral part within the team to achieve the targets set for rework, downtime and wastage.
• Ensure that your working practices comply with company rules and procedures in order that you and any other person using the area of work can do so in safety.
• Collect all required samples in line with the QC sampling plan.
• Attend the weekly team brief.
• Represent the Froneri way of working through the behaviors and characteristics in our operating model and core values

Measurable Outcomes

• Through a lead by example approach and consistently keeping your team informed of changes and the correct manner of operation.
• The customer complaints target is not maximized nor is the HOLD target.
• Paperwork audits show no non-conformances of your written work.
• To report all non-conformances and have the evidence of conversation by signature of the line manger on the relevant documentation.
• Target taste panel scores are achieved and WASP / WIBIT panels attended.
• Effective communication with your line manager and work colleagues to get it right first time.
• QA audit finds no non-conformance.
• The GMP target is not compromised, and your colleagues are aware of GMP and the audits.
• The yield target is achieved.
• Communicate with your line manager and work colleagues to prevent wastage, downtime and rework waste.
• Abide by Health and Safety requirements, notices and signs.
• Complete collection and logging of required samples.
• Attendance at the weekly team brief.

Levels Of Responsibility

• Completion of LQC paperwork.
• Leading by example in all quality matters.
• Product quality within your area.
• Sample collection.
• Accept line only when signed off by the line manager and the machine operator.
• With aid of line management provide cover for absence of LQC.

Behaviors and core values: must consistently showcase the desired behaviors that represent our core values.

We take ownership

• Stay committed to responsibilities from start to finish
• Make sound decisions and get into the right level of detail
• Apply resources to initiatives that add growth, improve efficiencies, or reduce waste

We do what is right

• Choose transparency over convenience, even if it means difficult conversations
• Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment
• Speak up when you see something that does not align to our values and policies

 We seek to improve

• Strive to continuously improve and innovate to exceed expectations
• Value feedback from others and encourage open dialogue to understand how we can improve
• Learn from both successes and failures

 We are better together

• Ensure decisions are based on what’s best for the whole business
• Practice inclusion by seeking diverse perspectives
• Treat everyone with fairness and respect

Work Environment: 

In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced.

• Cold temperatures: parts of the facility, such as storage and production areas, may be kept at low temperatures.
  • Requires use of cold-protective PPE.
  • May involve standing, lifting, and walking in refrigerated zones for extended periods.
• Fast-paced: workers often operate under strict timelines to meet production quotas.
  • High-speed manufacturing floor with frequent movement, line assignment changes, and tight production timelines.
• Standing for long hours: many roles require prolonged standing and repetitive tasks.
  • Repetitive hand and arm movements required.
  • Must be able to stand for hours with frequent bending, reaching, and lifting.
• Food safety regulations: employees must follow hygiene and safety guidelines, including wearing protective gear (gloves, hairnets, etc.).
• Team-oriented: workers collaborate to ensure smooth production and packaging.

The position involves frequent exposure to nuts and other potential allergens.   

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay for prospective employees in this role is $29 per hour, with opportunities for overtime, shift differential, cold premium pay and annual bonuses (variable depending on company performance).

We offer a comprehensive group benefits package including medical, dental, vision, life, paid time off, paid holidays, paid parental leave, 401K plan with employer match and annual contribution available.

Dreyer’s Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.