EMR, a trusted leader in electric motor repair, service, and sales for over 98 years, is seeking a Service Coordinator to join our team at our Baltimore City location(25^th Street). This role is critical to keeping our service operations organized, efficient, and customer-focused.

As our current Service Coordinator is being promoted, we’re looking for someone who can step in and continue to provide exceptional support to our service department and customers.

Key Responsibilities

• Manage and update service order statuses to ensure smooth workflow and timely completion.
• Enter new service orders into the system, prepare paperwork, and create job tickets.
• Serve as a point of contact for customers: answer calls/emails, greet counter customers, and provide updates in a professional, timely manner.
• Prepare and submit quotes, ensuring customers are contacted promptly once complete.
• Coordinate pick-ups and deliveries with customers and technicians.
• Reconcile parts and materials on completed jobs, adjusting for accuracy before finalizing.
• Return unused parts to inventory or vendors in line with return policies.
• Issue purchase orders for technicians as needed.
• Assist with New Products/Parts responsibilities when needed (e.g., PTO coverage or increased workload).
• Communicate proactively with the Operations Manager, Service Manager, and Shop Foreman when issues arise on service orders.

What We’re Looking For

• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Experience in a service, repair, or technical support role is a plus.
• Familiarity with parts, inventory, or purchase order processes is helpful.

EMR is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, pregnancy, marital status, disability status, genetic information, age, protected veteran status, membership in an employee organization, or other non-merit factors.

Position Benefits:

• Excellent salary & benefits - paid vacation, 401K (discretionary company match).
• Luminare Insurance (Cigna network)—4 P.P.O. plans offered.  

            PPO H.S.A Catastrophic plan (higher deductible, lower premium)

PPO H.S.A plan (high deductible, low premium)

            Mid. PPO plan (lower deductible, mid range premium)

            High PPO plan (higher premium, co-pay only/no deductible)

• 4 coverage levels for insurance: Employee, Employee + Spouse, Employee + Children, and Family coverage. 
• Prescription plan included in the medical insurance.
• Two Dental Plans. 
• Two Vision Plans. 
• Identity theft protection & legal advice through ID Shield.
• Short Term & Long Term Disability Insurance –EMR pays 100%.
• Term Life Insurance –$15k Company paid, with the option to buy additional coverage.
• All Insurance coverage begins the first of the month after hire date.
• 401K—immediate auto enroll at 5% in addition to discretionary company match. 
• 100% Tuition Reimbursement- eligibility begins after 1 year of employment & classes must be at least 50% job related material.
• Opportunity for additional income: Profit sharing bonus, referral bonus for hard-to-fill positions.
• Ongoing training provided.

Paid Leave:

• 17 days PTO accrual per year – 1^st year is prorated.
• 3 days paid Jury Duty.
• 3 days Funeral leave.  
• 8 holidays & 2 floating holidays per year.  
• Paid Wellness day (paid day off to attend annual wellness physical)