Team Support, Pre Arrival PFS bei UT Southwestern Medical Center

%3Cp%3E%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%3E%3Cbr%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to %3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22%3EU.S. News %26amp; World Report%3C/a%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EJOB SUMMARY%3C/strong%3E%3Cbr%3E%3Cstrong%3ETeam Support – Pre-Arrival Patient Financial Services%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EProvides direction, mentoring, support, development, and guidance to staff.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ETakes ownership of timely communication to assist with staff development and education.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EUses quality analysis, training, and education to motivate staff to achieve department goals and objectives.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EExhibits super-user understanding of daily operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMakes Tier 1 leadership decisions and takes accountability for the quality and flow of operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEscalates issues to supervisor/manager as needed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EResponsible for the majority of location-specific training for new hires.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ECompletes staff in-services and re-education.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMay perform quality audits of workflow processes or employee interactions (phone or face-to-face).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EInteracts directly with patients via phone and/or in person to support patient access operations in hospital or clinic settings.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMaintains a patient-centered attitude, demonstrating compassion and empathy for patients and their families.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEncourages the same compassion and empathy from the staff they support.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EWorks as part of an elite team supporting UT Southwestern operations and initiatives.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMay be required to travel to both on- and off-campus locations.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EWork From Home (WFH) The successful will WFH approximately 85% of the time. Applicants MUST live within the Greater DFW area. Additional details shall be discussed as part of the interview process.%26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EShift: 8am-5pm, flex shift Monday through Friday. %26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cstrong%3EBENEFITS%3C/strong%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%3Cli%3EPaid Time Off, available day one%3C/li%3E%3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%3Cli%3EPaid Parental Leave Benefit%3C/li%3E%3Cli%3EWellness programs%3C/li%3E%3Cli%3ETuition Reimbursement%3C/li%3E%3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%3Cli%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22http://jobs.utsouthwestern.edu/benefits/#top%22%3ELearn more about these and other UTSW employee benefits!%3C/a%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%3E%3Cbr%3E%3Cstrong%3ERequired%26nbsp;%3C/strong%3E%3C/li%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EHigh School Diploma or GED or%26nbsp;%3Cbr%3EAssociate%27s Degree or two years of college required. or%26nbsp;%3Cbr%3ECan substitute college with a minimum of 4 years of experience with insurance or financial counseling work in a hospital or clinic setting. or%26nbsp;%3Cbr%3Efinancial counseling work in a hospital or clinic setting%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E3 years experience in department functional area as described above. and%26nbsp;%3Cbr%3E3 years - 5 years customer or patient service. and%26nbsp;%3Cbr%3E4 years - 6 years of Email Server Tool(s). Microsoft Tools. Office Equipment/Fax/Copier. and%26nbsp;%3Cbr%3ECan substitute college with a minimum of 4 years of experience with insurance or financial counseling work in a hospital or clinic setting.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3ELicenses and Certifications%3C/strong%3E%3Cbr%3E(CHAA) CERT HEALTHCARE ACCESS ASSOC within 1 Year and%26nbsp;%3Cbr%3E(NAHAM) NATL ASSOC HLTHCARE ACCESS MGT Associate Membership within 1 Year%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EJOB DUTIES%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EProvides department specific quality analysis, training, mentoring, support and direction to Patient Financial Clearance staff in patient financial clearance activities.%3C/li%3E%3Cli%3ESupports staff accountability with audits and/or additional documentation as needed or assigned.%3C/li%3E%3Cli%3EResponsible to develop an overall approach for continuing education and training and implement training initiatives for all staff.%3C/li%3E%3Cli%3EWhen applicable promote continued education and training provided by outside resources such as Healthstream or OD%26amp;T.%3C/li%3E%3Cli%3EServes as the first level subject matter expert resource for answering ACE, TALEO, SkillSoft, Epic Estimator, and general learning questions for all employees.%3C/li%3E%3Cli%3ECreates e-learning using contemporary adult learning methodologies and software publishing tools. Updates existing e-learning content based on enhanced quality standards, organizational changes, system changes, updates and end user feedback.%3C/li%3E%3Cli%3EAssigns new employee orientation programs to include, Hospital Orientation, Unit Based Orientation, EPIC Training, Payer training, Customer Service and/or Revenue Cycle training.%3C/li%3E%3Cli%3EPrepare, set-up and conduct Unit Based Orientation for new hires. Follow up to ensure all new staff meet requirements.%3C/li%3E%3Cli%3EConducts training sessions to communicate policy updates, system upgrades, process changes and new processes or protocols, organizes classes in person or virtual, and prepares training manuals and materials, visual aids, such as slides and films and other training tools.%3C/li%3E%3Cli%3EResponsible for inventory, tracking of training materials and supplies in a timely and efficient manner.%3C/li%3E%3Cli%3EConfers with department leadership to determine need and scope of training programs.%3C/li%3E%3Cli%3EMaintains records of training activities and evaluates applicability and effectiveness of programs%3C/li%3E%3Cli%3EReal-time or historical monitoring of staff on assigned workflows, to include Call or Live Narrative analysis, RightFax proficiency, Epic Estimator Accuracy, AIDET and PACT standards, other programs or workflows as assigned.%3C/li%3E%3Cli%3EMaintains a pro-active approach with addressing/implementing changes impacting the various processes of the patient financial experience.%3C/li%3E%3Cli%3EOn request of manager, contributes to new hire selection, recognition, and performance evaluations for staff.%3C/li%3E%3Cli%3EAbility to assign daily operations effectively upon request; exhibits effective follow-through and follow-up; takes accountability; solves problems and implements solutions; demonstrates technical proficiency. Acts with urgency to address issues and anticipate needs. Engages with dept/clinic managers to promote optimal use of resources and patient throughput. Supports goals and objectives; assisting in the creation and implementation of policies and procedures for dept operation.%3C/li%3E%3Cli%3EResponsible for generating, distributing and maintaining relevant department reports to assist management with tracking of key performance indicators.%3C/li%3E%3Cli%3EAssures that quality assurance monitoring is conducted on data produced by all department staff, assuring accuracy, thoroughness and compliance.%3Cbr%3EResponsible to identify areas for continued performance improvement. Review QA disputes and assist staff in completing dispute form.%3C/li%3E%3Cli%3EThe ability to be a subject matter expert and act in one or more department-specific functional roles which include:%3Cul%3E%3Cli%3EPre-register/Register patients within all applicable service areas either via contactless or in-person processes%3C/li%3E%3Cli%3EVerify insurance eligibility and coverage, submit prior authorization requests, coordinate with clinic partners to resolve authorization-related issues%3C/li%3E%3Cli%3EProvide financial advice for patients either pre or post-service, educating patients on financial responsibility and guiding patients to alternative funding resources when appropriate%3C/li%3E%3C/ul%3E%3C/li%3E%3Cli%3EWorks in a collaborative manner with peers and other departments; attends meetings with active engagement and participation.%3C/li%3E%3Cli%3EDemonstrates above above-level problem solving skills and decision-making abilities.%3C/li%3E%3Cli%3EAbility to communicate verbally with all levels of team members, management, clinicians and physicians.%3C/li%3E%3Cli%3EResponsible for maintaining adequate supply of forms, brochures and supplies used in the department.%3C/li%3E%3Cli%3EMay monitor work queues for the assigned unit(s) ensuring that staff are addressing deficiencies in a timely manner with a goal of 0 accounts older than 6 days.%3C/li%3E%3Cli%3EWorks closely with QA team, and PAS Analysts to ensure that any issues specific to area of assignment are addressed and facilitates retraining as needed.%3C/li%3E%3Cli%3EEPIC Super user, assisting with upgrade and training.%3C/li%3E%3Cli%3EAssist with 1 on 1 phone training for call center staff to include phone monitoring for QA purposes.%3C/li%3E%3Cli%3ETakes proactive approach to assist with additional training and QA related to new hires and/or team members placed on performance action plans for staff.%3C/li%3E%3Cli%3EStays up to date on location specific safety requirements and assists in training and ensuring safety programs are followed.%3C/li%3E%3Cli%3EFlexible with offering support for all Patient Financial Clearance operations as needed.%3C/li%3E%3Cli%3EAssists in completing, maintaining, monitoring or analyzing reports on patient experience, service experience, metrics, AIDET and performance against preset milestones.%3C/li%3E%3Cli%3EDevelop and assist with implementation of training, resources and programs for staff to improve communication to patients and/or internal customers with the goal of improving overall service experience.%3C/li%3E%3Cli%3EManage recognition program to reward high performing staff.%3C/li%3E%3Cli%3ELead by example, role modeling expected behaviors and department best practices.%3C/li%3E%3Cli%3EHandles critical workloads and departmental special projects as assigned.%3C/li%3E%3Cli%3EMaintains positive effective working relationships with staff and leadership.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%3E%3Cbr%3E%3Cstrong%3ESecurity%3C/strong%3E%26nbsp;%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.%3Cbr%3E%3Cbr%3E%3Cstrong%3EEEO Statement%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3Cbr%3E%26nbsp;%3C/p%3E Jetzt bewerben