DERMATOLOGY SUPPORT SPECIALIST - FULL TIME bei WATSON CLINIC LLP
WATSON CLINIC LLP · Zephyrhills, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Zephyrhills
Description
Required Education and Experience: High School graduate or GED equivalent. All related education and experience must be within the last five (5) years. Must possess advanced medical terminology and/or knowledge in the medical field. Must have a minimum of 2 years experience in a medical and/or legal environment. Must have a minimum of 2 years experience in medical appointment scheduling position to include insurance verification. Must have a minimum of 2 years experience of customer service. Must have a minimum of 1 year billing experience within medical or insurance environment (i.e. appropriate math skills to collect payments and make change).
Preferred Education and Experience: Prefer advanced understanding of medical, insurance and legal terminology. Prefer 4+ years customer service experience in related field. Prefer 4+ years experience in medical appointment scheduling to include insurance verification. Prefer 2+ year experience in billing/payment processing. Proficient in IDX utilization.
Requirements
ESSENTIAL FUNCTIONS
- Maintain open communication with Supervisory Staff, Clinical Services and provider personnel; acting as a liaison to provide high level of patient satisfaction and customer service.
- Collects, organizes and processes pathology slides and reports as needed.
- Promotes high morale, acting as a role model to include: positive direction; research errors and complaints; and provide feedback and documented outcome to supervisory staff. Functions independently in absence of supervisor.
- Provides coverage and support to dermatology phone rooms.
- Makes recommendations to Supervisory Staff for improvement and/or streamline of processes.
- Collect and compile reports as requested (i.e. performance reports, audits, appraisals).
- Provide training to new-hire staff; assist in performing competency evaluations; continually observe skill levels to ensure adequate cross training and implement shared work assignments, adjusting as necessary based on work volume.
- Assist in documenting and tracking appointment rotation grid. Prove monthly and on demand reports for dermatologists.
- Observe patient volumes at desks to ensure minimal wait times; provide and direct PSS float coverage at any desk.
- Attend meetings, conferences and training sessions to stay current with protocols and processes as they pertain to job and department needs as directed by Reception Supervisory Staff.
