Employment Support Specialist- FT St. Augustine bei Goodwill Jacksonville

Job Title: Employment Support Specialist

Department: Good Careers

Reporting to: Good Careers Senior Manager

Date: August 2023

Position Status: Updated

FLSA Status: Non-Exempt

Job Summary:

This position supports the employment specialists to identify employment opportunities for job seekers. Provides assistance to job seekers to ensure that they effectively apply for employment positions.

Minimum Qualifications:

Education

Experience

2 years prior experience in staffing services, HR, and case management or a related field is preferred.

Licensure, Certification, 

Other Qualifications

                Able to complete assignments within deadlines in fast-paced environment

               Able to work positively and professionally in both independent and team settings

               Able to work cooperatively with representatives of various Goodwill divisions, external partners and customers

               Able to de-escalate and resolve conflict in a positive manner

               Capable of effectively organizing self, time and responsibilities

               Able to communicate effectively in written and verbal manner

               Able to demonstrate understanding of programming, procedures, policies and information technology systems within probationary training period and maintain that mastery over the     course of employment

               Capable of maintaining strict customer and corporate confidentiality

               Able to enter data into various computer systems at a rate of at least 30 words per minute

               Must be able to travel to various locations on an as-needed basis

Job Duties

Essential Duties

% of Time

• Responsible for assisting applicants seeking employment and/or training, where appropriate
• Evaluates the appropriateness of job-seeking candidates for identified opportunities
• Acts as a liaison with strategic business and community partners as well as employer/trade associations 
• Provides information about the hiring company to potential candidates
• Coordinates recruitment options with partners 

• Other duties as assigned.

90

10

Supervisory/Decision-making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees?  ☐ Yes ☒ No

Enter the number of direct reports and their position titles: None

PHYSICAL REQUIREMENTS: 

      Required   

• Standing
• Sitting
• Walking
• Repetitive Motions (Data Entry)

      Preferred

HAZARDS:

• Housekeeping and/or cleaning agents

SKILL REQUIREMENTS:

Required

• Respectful customer relationships
• Reading
• Typing/Keyboard
• Word processing software
• Operate office machinery (fax, copier, etc.)
• Verbal communication (including telephone)
• Written communication (including composition)
• Maintain records
• Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred 

• Public speaking/group presentations  
• Organize and prioritize information
• Team-oriented and collaborative interpersonal relationships