Homeoffice Director of Patient Enrollment (Remote) bei Lumata Health Inc

Description

Position: Director of Patient Enrollment

Job Type: Exempt - Full-time

Schedule: Monday to Friday

Pay Range: $90,000 to $120,000 

This role is 100% remote with (Occasional travel may be necessary)

Summary

Position Overview: The Director of Patient Enrollment is responsible for overseeing and managing a diverse team focused on enrolling patients into Lumata Health’s Eye Care Coaching platform. This includes a Patient Enrollment team, Patient Marketing function and accountability for patient retention. The Director will provide strategic leadership, ensuring effective management and development of the non-clinical frontline team while fostering a collaborative and positive work environment. This role is essential in executing our vision through collaboration with senior management and ensuring the highest standards of patient engagement and operational efficiency.

Essential Functions

• Directly oversee a team of managers and team leads responsible for patient acquisition, patient marketing and retention.
• Ensure efficient and effective day-to-day operations of chronic care management Patient Acquisition
• Provide strategic leadership and guidance to ensure effective management and development of the non-clinical frontline team.
• Foster a collaborative and positive work environment that promotes continuous improvement and excellence in patient engagement
• Develop and nurture a robust remote culture
• Provide mentorship and development opportunities within the organization
• Advocate for continuous care Patient Acquisition/resources at a senior management level.
• Execute Lumata’s vision through collaboration with the VP of Clinical Operations
• Cultivate leadership skills within the team by providing training and succession planning
• Implement and monitor processes to ensure compliance with healthcare regulations and standards
• Plan clinical headcount and hiring needs to meet program workload demands
• Collaborate closely with the patient acquisition team to ensure seamless integration of new patients into care programs
• Develop strategies to enhance patient engagement and satisfaction
• Monitor patient acquisition metrics and work with the relevant teams to drive improvements
• Work closely with Customer Success to ensure operational priorities are aligned with client expectations
• Oversee the process for verifying patient eligibility for the chronic care management program
• Oversee the development and execution of marketing strategies to attract and engage patients with chronic eye conditions
• Create targeted campaigns and promotional materials
• Design and implement programs aimed at retaining patients and improving their long-term engagement with our chronic care management programs
• Analyze patient feedback and data to identify areas for improvement and enhance patient satisfaction

Requirements

Required Skills 

• Proven experience managing services and operations in a healthcare setting.
• Experience with digital health initiatives, including telemedicine, digital health platforms, or health information technology
• Previous track record of change management in a fast-paced frontline management role.
• Strong leadership and interpersonal skills, excellent organizational and problem-solving abilities
• Exceptional communication and presentation skills
• Proven experience implementing workflows and process improvements in a growing organization
• Experience hiring and developing talent, preferably in a remote setting
• Proven track record of driving measurable efficiency results
• Demonstrated ability to meet goals in a rapidly changing environment
• Excellent data and analytical skills
• Proven ability to leverage technology to optimize clinical processes and improve outcomes
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Building a team within a rapidly growing healthcare service startup
• Managing a team of remote professionals
• Managing frontline health workers

Education and Experience

• Bachelor’s degree in Healthcare Administration, Business Administration,  (or a related field) or equivalent work experience.
• Minimum of 7 years of experience in healthcare management, with a focus on chronic care management, digital health and/or telemedicine

Physical requirements

• Must have a home office or HIPAA-compliant workspace
• Prolonged periods of standing, sitting at the desk and working on a computer
• Must be able to hear, speak, call, and virtually meet on camera.

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Work Environment

In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy. 

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: [email protected]