Digital Service Manager bei Hyundai Capital America

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.  We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

·         Medical, Dental and Vision plans that include no-cost and low-cost plan options

·         Immediate 401(k) matching and vesting

·         Vehicle purchase and lease discounts plus monthly vehicle allowances

·         Paid Volunteer Time Off with company donation to a charity of your choice

·         Tuition reimbursement

What to Expect

The Digital Product Manager supports the strategy, development, and continuous improvement of customer-facing digital solutions by managing the end-to-end lifecycle of the advancement of customer-facing channels (Chatbot, Web or Mobile App). This role acts as the voice of the customer throughout the development process and bridges business goals, user needs, and technical feasibility to deliver high-quality digital experiences that drive engagement and growth. Responsibilities include researching potential solutions through industry benchmarking and internal stakeholder reviews, aligning with digital teams to transform business objectives into technical execution and performing user acceptance testing to ensure criteria are met and delivering quality user experiences.

What You Will Do

1.     Product Strategy & Vision

·         Partner with CX leadership to define and communicate the digital vision and roadmap.

·         Align product goals with business objectives and user needs.

·         Oversee the product lifecycle from ideation to launch and iteration. 

·         Assist in developing business cases for customer-facing initiatives and enhancements.

·         Prioritize features based on impact, feasibility, and user value.

2.     Product Development

·         Conduct stakeholder meetings and interviews to identify value-added features that align with the digital roadmap.

·         Partner with digital teams to create specifications and manage the SCR process.

·         Partner with the digital team to write user stories and manage the product backlog.

·         Work closely with engineering, design, marketing, and sales teams.

·         Facilitate communication between stakeholders to ensure alignment.

·         Conduct market analysis and competitive research.

·         Gather and analyze user feedback through surveys, interviews, and usability testing.

·         Oversee the product lifecycle from ideation to launch and iteration. 

·         Prioritize features based on impact, feasibility, and user value.

3.     Performance & Optimization

·         Monitor KPIs and data analytics to assess performance.

·         Implement A/B testing and continuous improvements.

·         Ensure compliance with digital channel guidelines and legal standards.

4.     Quality Assurance

·         Perform UAT to ensure quality standards are met on specified requirements.

·         Analyze the value realization of enhancements and features.

What You Will Bring

·         Minimum 5-7 years’ progressive experience in product management with a focus on digital channels (Web, Chabot, Mobile Apps)

·         Bachelor's degree in business, Marketing, or related field.

·         Certification in Agile Product Manager a plus.

·         Strong understanding of mobile platforms (iOS, Android) and technologies.

·         Proven experience with Agile methodologies and tools (e.g., JIRA)

·         Excellent communication, leadership, and problem-solving skills.

·         Proficiency in data analysis and user experience (UX) principles.

·         Working knowledge with customer experience facing digital marketing.

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].