Homeoffice Provider Customer Service Call and Chat Representative bei UnitedHealth Group
UnitedHealth Group · Maryland Heights, Vereinigte Staaten Von Amerika · Remote
- Junior
%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:inherit;color:windowtext;font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3E%3Ci%3E%3Cspan class=%22TextRun BCX8 SCXO150916557 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:normal;letter-spacing:normal;line-height:16px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EThis position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.%3C/span%3E%3C/i%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:windowtext;font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3E%3Cspan class=%22EOP BCX8 SCXO150916557%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:16px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EAt%26nbsp;%3Cstrong%3EUnitedHealthcare%3C/strong%3E, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start%26nbsp;%3Cstrong%3ECaring. Connecting. Growing together.%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EAs a%3Cstrong%3E%26nbsp;Provider Advocate%3C/strong%3E, you%27ll play a crucial role in the healthcare industry by serving as the primary point of contact for healthcare providers. Your responsibilities include resolving issues efficiently, often on the first call, and providing support through various channels like calls and chats. You%27ll need to navigate multiple systems, collaborate with internal partners, and promote self-service digital tools to enhance provider satisfaction. Success in this role is measured by metrics such as first call resolution rate, provider satisfaction scores, and efficient issue resolution time. This dynamic position requires excellent multitasking, effective communication, and a deep understanding of healthcare processes.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EThis position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35am - 7:05pm CST. %3Cspan style=%22line-height:115%;%22%3EIt may be necessary, given the business need, to work occasional overtime, weekends, and / OR some holidays.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EWe offer 11 weeks of paid training. The hours during training will be 8:00am - 4:30pm CST from Monday - Friday (subject to change based on trainer availability). %3Cstrong%3ETraining will be conducted virtually from your home. 100% attendance is a must during training period.%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EReview this %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://uhg.video.uhc.com/media/t/1_tq68lgsj%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3Evideo%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3E to learn more about%26nbsp;telecommuting%26nbsp;with UHG.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3E%3Cstrong%3EPrimary Responsibilities: %26nbsp;%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family:Tahoma;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EServes as the advocate for providers by demonstrating accountability and ownership to resolve issues%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Tahoma;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EService Providers in a multi-channel environment including call, dual chats, and email as required.%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Tahoma;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EQuickly and appropriately, contacts from healthcare professionals (i.e. physician offices, clinics, billing offices)%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Tahoma;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3ESeek to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Tahoma;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EResearch and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Tahoma;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3ECollaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Tahoma;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EStrong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C%26amp;S, M%26amp;R, E%26amp;I) provider types, and call types %26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Tahoma;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EInfluence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Tahoma;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:tahoma, arial, helvetica, sans-serif;font-size:10px;%22%3EYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.%26nbsp;%3C/span%3E%3C/p%3E
%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cstrong style=%22font-weight: bold;%22%3ERequired Qualifications:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EHigh School Diploma / GED OR equivalent work experience%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EMust be 18 years of age OR older%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E1+ years of customer service experience analyzing and solving customer%26rsquo;s concerns%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EExperience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EThis position involves handling provider calls or concurrent chats, with an expected volume of 50 - 70 calls/chats daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EAbility to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35am - 7:05pm CST. It may be necessary, given the business need, to work occasional overtime.%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cstrong style=%22font-weight: bold;%22%3EPreferred Qualifications:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EExperience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as primary job tools%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EHealth care experience and knowledge of healthcare terminology%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EPresently employed within UHC Operations %26amp; Experience. (Also known as UHC Benefit Operations. Use Sparq to confirm your alignment in 3 quick steps: 1) From the Sparq Homepage, click %26ldquo;My Profile%26rdquo;. 2) Click %26ldquo;Organization Chart%26rdquo;. 3) Look upward on the org chart to confirm that you report through Mike Baker).%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cstrong style=%22font-weight: bold;%22%3ETelecommuting Requirements:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EAbility to keep all company sensitive documents secure (if applicable)%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3ERequired to have a dedicated work area established that is separated from other living areas and provides information privacy.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EMust live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cstrong style=%22font-weight: bold;%22%3ESoft Skills:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EProficient in multi-tasking, including managing multiple conversations simultaneously.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3ESkilled in quickly resolving calls and messages, effectively preventing escalated complaints.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EStrong time management skills.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EHigh emotional intelligence and empathy.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EExcellent active listening and comprehension abilities.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EExceptional written communication skills.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EDemonstrated problem-solving, organizational, and interpersonal skills.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EProven track record of consistently achieving quality and productivity standards.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3ETyping Speed is greater than or equal to 35-40 WPM with accuracy of 90%%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E*All employees working remotely will be required to adhere to UnitedHealth Group%26rsquo;s Telecommuter Policy%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you%26rsquo;ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from %2417.74 - %2431.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%3Cstrong style=%22font-weight: bold;%22%3EApplication Deadline:%3C/strong%3E%3Cspan%3E%26nbsp;%3C/span%3EThis will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. %26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%26nbsp;%26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3EAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone%26ndash;of every race, gender, sexuality, age, location, and income%26ndash;deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes %26mdash; an enterprise priority reflected in our mission.%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%26nbsp;%26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%26nbsp;%26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3EUnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%26nbsp;%26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3EUnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%26nbsp;%26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E#RPO%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E Jetzt bewerben
%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cstrong style=%22font-weight: bold;%22%3ERequired Qualifications:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EHigh School Diploma / GED OR equivalent work experience%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EMust be 18 years of age OR older%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E1+ years of customer service experience analyzing and solving customer%26rsquo;s concerns%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EExperience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EThis position involves handling provider calls or concurrent chats, with an expected volume of 50 - 70 calls/chats daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EAbility to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35am - 7:05pm CST. It may be necessary, given the business need, to work occasional overtime.%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cstrong style=%22font-weight: bold;%22%3EPreferred Qualifications:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EExperience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as primary job tools%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EHealth care experience and knowledge of healthcare terminology%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EPresently employed within UHC Operations %26amp; Experience. (Also known as UHC Benefit Operations. Use Sparq to confirm your alignment in 3 quick steps: 1) From the Sparq Homepage, click %26ldquo;My Profile%26rdquo;. 2) Click %26ldquo;Organization Chart%26rdquo;. 3) Look upward on the org chart to confirm that you report through Mike Baker).%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cstrong style=%22font-weight: bold;%22%3ETelecommuting Requirements:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EAbility to keep all company sensitive documents secure (if applicable)%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3ERequired to have a dedicated work area established that is separated from other living areas and provides information privacy.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EMust live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cstrong style=%22font-weight: bold;%22%3ESoft Skills:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EProficient in multi-tasking, including managing multiple conversations simultaneously.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3ESkilled in quickly resolving calls and messages, effectively preventing escalated complaints.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EStrong time management skills.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EHigh emotional intelligence and empathy.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EExcellent active listening and comprehension abilities.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EExceptional written communication skills.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EDemonstrated problem-solving, organizational, and interpersonal skills.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EProven track record of consistently achieving quality and productivity standards.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3ETyping Speed is greater than or equal to 35-40 WPM with accuracy of 90%%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E*All employees working remotely will be required to adhere to UnitedHealth Group%26rsquo;s Telecommuter Policy%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%26nbsp; %26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you%26rsquo;ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from %2417.74 - %2431.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%3Cstrong style=%22font-weight: bold;%22%3EApplication Deadline:%3C/strong%3E%3Cspan%3E%26nbsp;%3C/span%3EThis will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. %26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%26nbsp;%26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3EAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone%26ndash;of every race, gender, sexuality, age, location, and income%26ndash;deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes %26mdash; an enterprise priority reflected in our mission.%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%26nbsp;%26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%26nbsp;%26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3EUnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%26nbsp;%26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3EUnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma; text-align: center;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E%3Cem%3E%26nbsp;%26nbsp;%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Tahoma;%22%3E%3Cspan style=%22font-size: 10px;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3E#RPO%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E Jetzt bewerben
