Senior Product Manager bei Crown Commercial Service
Crown Commercial Service · Liverpool, Vereinigtes Königreich · Hybrid
- Senior
- Optionales Büro in Liverpool
Job description
Job Title: Senior Product Manager
Band: 5
Salary: £59,877 -£66,869
Location: Liverpool/Newport/Norwich/Birmingham
Terms: Permanent
Hours: Full Time/ Compressed Hours
Closing Date: 1st October 2025
Insight into CCS - Webinar
Don't miss out on gaining valuable insight into CCS and our recruitment process!
Join us on Tuesday, 30th September at 5:30 PM. Please use the link below to register your attendance for this session or any of our upcoming sessions.
Ready to deliver digital transformation with a national impact? Crown Commercial Service (CCS) is the UK's largest public procurement organisation. In 2023/24, we delivered £4.9 billion in commercial benefits for the taxpayer. Join our Digital and Data Services team to lead on high-impact digital products, implement our Data Strategy, and influence the adoption of new technologies like AI. We are a Top 50 Inclusive Employer with significant opportunities for career growth. Make your mark on public services and deliver value for the nation.
Job Summary
As a Senior Product Manager, you are responsible for the ultimate value and viability of your product portfolio. You will play a vital role in an agile team to ensure you are solving the right problems for users, creating tangible benefits, and aligning with CCS’s strategic and commercial objectives.
You will champion innovative approaches, make critical data-driven decisions that have wide-ranging implications, and drive the successful delivery and continuous improvement of products that have a substantial and measurable impact on public sector procurement.
You will be instrumental in establishing and developing our Product Community of Practice. This community will serve as a forum for Product Managers to collaborate, share knowledge, address development needs, offer mutual support, and resolve shared challenges.
Directorate Overview
The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.
Team Summary
You will be joining an expanding Digital Product and User-Centred Design team that, when fully resourced, will also include service designers, user researchers, interaction designers and accessibility specialists. We are building a culture that values user-centricity, experimentation and agility where team members will work closely with Digital and Commercial colleagues in a range of multi-disciplinary product teams.
Key Accountabilities
The Senior Product Manager will provide expert leadership across the following six areas, operating at a practitioner or expert level:
Define and own the overarching vision, strategy, and prioritised roadmap for a portfolio of products or a significant product. Guide your team effectively through the entire product lifecycle, ensuring alignment with user needs
Champion advanced user research practices to drive critical product decisions. Ensure a deep understanding of users is maintained across the team.
Foster a culture of continuous improvement by championing agile practices and basing decisions on data. Proactively identify and remove impediments to delivery.
Build and manage relationships with senior stakeholders to negotiate priorities and dependencies. Confidently represent our product strategy when required.
Ensure product strategies deliver intended value and secure investment with robust business cases. Iterate strategies based on user insight and CCS target outcomes.
Maximise public value by balancing user needs against organisational costs and risks.
Essential Criteria (to be assessed at application stage):
Strategic Product Management - Proven experience in setting the vision and strategy for a digital product. You can demonstrate how you've created and managed a product roadmap to deliver measurable outcomes throughout the product's lifecycle.
Implementing user-centred design (UCD) & Research - A deep understanding of user-centred design. You can provide clear examples of how you've used user research and data insights to make critical product decisions that improve the user experience.
Agile Methodologies - Experience leading and coaching teams in complex environments using agile principles. You can describe how you've fostered a culture of continuous improvement and adapted processes to ensure effective delivery.
Stakeholder Engagement & Influence. Excellent communication and influencing skills. You can demonstrate how you've built strong relationships with senior stakeholders, managed conflicting priorities, and achieved consensus to support your product's goals.
Commercial Acumen & Data-Driven Decisions - Strong commercial awareness with experience in securing investment. You must show how you use data and evidence to guide your strategic thinking and decision-making.
Success Profiles (to be assessed at interview):
You will be assessed against the following Behaviours:
Leadership
Seeing the bigger picture
Communicating and Influencing
You will be assessed against the following Technical Skills
Product Management
Managing product outcomes
Strategic ownership
(A link to the Civil Service Success Profiles Framework is provided below)
Please note that as part of this recruitment process, if you are unsuccessful at interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.
What we will offer you, here are some of the benefits you can expect:
Competitive salary
Generous pension scheme
A discretionary non-contractual performance related bonus
Working remotely in addition to working in advertised office location
Flexi time scheme (available for B1-B6)
Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
Explore fully how we will reward your work.
Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy.
We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact [email protected]
Working flexibly, delivering outcomes
CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.
Selection Process
Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence TBC either at one of our offices or via video with interview times and dates to be confirmed.
To find out more about our recruitment process please click here
Please note: Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Complaints procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [email protected] in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [email protected]
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Complaints Procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [email protected] in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [email protected]
Internal candidates should apply using their Workday account. Please use the careers hub for your application.
