Channel Operations Specialist bei PaperCut Software

At PaperCut, we believe two things: great code can change the world, and a great flat white can change your morning. Now, let's be honest, "print management" doesn't usually make people leap out of their chairs. But here at PaperCut, we’ve turned the most boring part of IT into one of the most exciting and impactful jobs in tech. How? Simply put, our code saves trees!

We’re a B-Corp certified company on a mission to make our customers' printing waste-free, easy, and secure. With a global footprint across 195 countries, approximately 100,000 companies, and 140 million end users (which equates to about 1 in 50 people globally), we are now moving forward to the cloud, SaaS, and beyond print.

PaperCut Software is currently looking for someone to join our Global Channel Operations team to provide operational support and guidance for our Go To Market teams, channel ecosystem, and customers. Reporting to the Global Commercial Operations Lead, this is a full-time hybrid role based in our Portland office, 3 days a week.

Some of the things you'll do...

• You will respond to varied partner and customer inquiries regarding pricing, policies, and troubleshooting system issues, among other things.

• You will create strong relationships with our partners, ensuring easy communication both ways.

• You will support licensing, purchase orders, cancellations, and payments.

• You will analyze and identify areas for improvement in internal systems to streamline processes, create efficiencies, and reduce ticket volumes.

• You will support global projects towards process and systems improvement

A little about you…

• You can work across an organisation to provide end-to-end solutions, understanding the value different business areas contribute to the product.

• You are able to build and drive technical and creative relationships.

• You can articulate how complex technical solutions can solve a customer problem.

• You understand the end-to-end product licensing process.

• You have successfully organized and led a cross-functional project to completion

• You have some reporting & data analysis experience

All your information will be kept confidential according to EEO guidelines.

Why join PaperCut?

• We’re guided by our values: Caring, Honest, Intelligent, and Nimble (CHIN). These values are not just a poster on the wall; they’re how we build our Products and treat each other

• We offer all permanent employees a Share the Success bonus, which is how our founders give back to the company

• Our newly redesigned PDX office is located across from Waterfront Park and the Hawthorne Bridge. It offers unlimited espresso coffee at our in-house cafe, plenty of healthy snacks, a well-equipped gym and secure bike parking

• PaperCutters are involved in the day-to-day and strategic decisions through extended leadership groups, collaborative decision-making, and a genuine respect for our staff's knowledge and expertise

• Access to our full suite of benefits is available on day one, including high-quality and affordable medical, dental, and vision insurance coverage, a 401(k) with matching employer contribution and no vesting period, four weeks of paid vacation, 12 weeks of paid parental leave, sick and volunteer leave, longevity leave (an extra five days paid leave after every five years), and more

• We truly value inclusivity, with our Diversity, Equity, Inclusion and Belonging team run by PaperCutters, not the executive team

The PaperCut Pledge:

Ghosting is for Halloween. As a proud 2025 Circle Back Initiative Employer, we commit to responding to every single applicant. Our hiring process is designed to be enjoyable, thorough, and fair, allowing you to show the best version of yourself.

As an equal-opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers). We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, or other applicable legally protected characteristics.

Ready to trade your old code for code that saves trees? Apply now, the first coffee is on us.