Library Assistant II bei City of Boise, ID

About the Department

Join Our Team and Make a Difference in Your Community!

The City of Boise is seeking a dedicated Full-Time Library Assistant II to join our welcoming team at the Cole/Ustick Library. In this rewarding role, you'll be the friendly face that connects community members with the resources, technology, and services they need while fostering a love of learning and literacy in our diverse neighborhood.

As a Library Assistant II, you'll provide essential customer service through circulation, reference assistance, reader's advisory services, and technology support. You'll help patrons navigate our collections, resolve account questions, assist with computer and technology needs, and ensure our library remains an inclusive, welcoming space for all community members. This position offers opportunities for growth through mentoring responsibilities, program assistance, and collaboration on library-wide initiatives.

We're looking for someone with strong customer service skills, cultural sensitivity, and a passion for helping others discover the joy of reading and learning. If you thrive in a dynamic environment where no two days are the same and enjoy making meaningful connections with people from all walks of life, this could be the perfect opportunity for you.

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Top Talent Deserves Top Notch Benefits

The City of Boise is among the best in the Treasure Valley when it comes to benefits and perks.

• Comprehensive Healthcare - Premium medical, dental, and vision coverage for you and your family
• Strong Retirement - PERSI benefits plus 401(k)/457b options with employer match
• Wellness Program - Up to $500 cash annually plus transportation incentives
• Generous Time Off - Vacation, sick leave, 12 holidays, and 10 weeks parental leave
• Insurance Protection - Free basic life and long-term disability coverage
• Additional Perks - Tuition reimbursement, free bus pass, employee assistance program, and more

Position Duties

Assists library users with circulation, reference, reader's advisory and other library services. Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs. Maintains an intermediate knowledge of library resources and practices. Assists the public with library computer use and related technology. Researches user inquiries and explains policies and procedures. Refers more complex issues to higher-level staff. 

Performs proper library opening and closing procedures. Checks in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials. Performs semi-routine tasks requiring some discretion and use of limited judgment and initiative, including processing damaged or incomplete library materials. Orders supplies for the office and programs, as needed. 

Provides leadership, coaching and mentoring to lower-level positions for tasks such as developing displays to effectively promote programs, library services and materials, as needed. 

Assists in planning and delivering in-house and outreach programs for users of all ages, as needed. 

Represents the library, participates in library-wide teams and city-wide system projects and collaborates with other branch staff to maintain and improve branch operations, as needed. Performs all duties of lower-level related positions and handles moderately complex issues and problems. 


Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Minimum Qualifications

Required Knowledge, Experience, And Training
High school diploma or equivalent and two years of experience providing customer service or working with diverse populations, or an equivalent combination of education and experience.

Knowledge of:

• Public library operations, policies and services
• Customer service techniques
• Intermediate computer skills

Ability to:

• Use library systems
• Work independently and use initiative
• Prioritize a broad range of administrative tasks
• Exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with users
• Multitask and complete tasks within deadlines
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.

Preferred Knowledge, Experience, And Training
Three years of experience in a public library or similar environment providing customer service to diverse populations.

Some specialized training or coursework and experience working in a library setting.

Special Requirements
Applicants must be able to pass:

City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Other Qualifications

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds and occasionally pushing/pulling up to 100 pounds. The noise level is frequently moderate and occasionally loud. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions, outdoor weather conditions, areas of dust, odors, mist and gases or other airborne matter. Work includes protected exposure to bodily fluids.
This position works: Some weekends and evenings and schedules vary.

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