E-commerce Operations Associate bei Faherty Brand

Is this job for you?

We are seeking a detail-oriented E-commerce Operations Associate to serve as the operational backbone of our digital commerce platform. This role is critical to maintaining seamless day-to-day operations, ensuring data integrity, and supporting scalable growth through systematic execution. The ideal candidate will be laser-focused on details, process-driven, and experienced with Shopify operations.

What you’ll do:

Product Data Management and Catalog Integrity

• Execute bulk product data updates, imports, and maintenance within Shopify ensuring accuracy across SKUs, pricing, inventory levels, and product attributes
• Maintain product catalog integrity through systematic auditing of descriptions, images, tags, collections, and metafields
• Own uploading of product copy and imagery assets for all new product launches
• Manage product tagging and metadata for comprehensive product organization
• Manage E-Swatch editing for all products to ensure accurate color representation
• Execute product activations (go-lives) and deactivations based on merchandising and planning requirements

Site Operations and Cross-Functional Support

• Serve as primary Site Operations contact, fielding all requests from cross-functional partners related to Product Detail Pages (PDPs) including naming, pricing, copy, and imagery
• Coordinate PDP carousel image ordering for optimal product presentation
• Quality assurance of site experience and newly launched product pages
• Manage pre-order inventory processes and coordination
• Provide marketing support regarding inventory levels and on-site product availability

Promotional Management

• Execute promotional campaigns by setting up discount codes, managing product visibility, and coordinating collection updates
• Manage markdown processes for both online and store channels through Shopify and NetSuite systems
• Oversee Final Sale status management and conduct audits for all items 50% off or more

Process Management and Reporting

• Document and refine operational processes to reduce errors and improve efficiency across product management workflows
• Track and report Product Go-Live status in PDP Tracker system to generate weekly site season status reporting
• Manage due dates and completion tracking for Mens, Womens, and Non-Apparel PDP trackers cross-functionally
• Collaborate with merchandising and marketing teams to implement product categorization

Business Impact

• Reduces operational errors and customer complaints through meticulous attention to product data accuracy and consistency
• Enables faster time-to-market for new products and promotions through streamlined processes and bulk operation capabilities
• Supports revenue growth by maintaining clean, searchable product catalogs that improve customer experience and conversion rates
• Drives operational efficiency through process documentation and systematic workflow improvements

What you’ll have:

• 1-3 years of e-commerce operations experience
• Experience with apparel/fashion retail strongly preferred
• Proven track record of managing product catalogs and inventory systems
• Experience with promotional campaign execution and markdown processes
• Shopify experience required - demonstrated proficiency with Shopify admin, bulk operations, and product management
• Strong proficiency in Excel/Google Sheets for data manipulation and reporting
• Experience with e-commerce platforms and inventory management systems
• Familiarity with NetSuite or similar ERP systems preferred
• Exceptional attention to detail - ability to maintain accuracy across thousands of SKUs and data points
• Process-oriented mindset - strong adherence to SOPs and systematic approaches to work
• Data management expertise - comfortable working with large datasets and performing bulk operations
• Quality assurance focus - systematic approach to reviewing and validating work
• Cross-functional collaboration - ability to work effectively with merchandising, marketing, and planning teams

We aim to pay competitively for our size and industry. The base salary range for this position is $70,000 - $80000 USD, but we will consider location, skill level and experience to determine the final offer.

Why us you ask!

• Health benefits
• 401(K) Plan with company match
• Incentives Program
• Commuter Options/Benefits
• Generous employee discount

If you are a California resident, please review the additional privacy disclosures available in our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA") in our Notice to California Residents. 

A bit about us:

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.

We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.

We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in.

Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.

We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work. Employees should embody the five core values of the Faherty team:

1. Always Innovate, constantly seeking creative ways to improve and drive forward.
2. Bring Day One passion, energy, and grit to every challenge, iterating relentlessly to exceed expectations.
3. Move forward as one with a shared purpose, All Together, fostering inclusivity and collaboration across teams.
4. Harness the Power of Positivity, even when things get tough we’re leading with optimism and resilience in every interaction with our team, customers, and communities.
5. Deliver with a Timeless focus, ensuring quality and long-term impact in all efforts.

Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place!