- Professional
- Optionales Büro in Trevose
Asembia is seeking a Prescriber Support Liaison for our organization. Our teams are comprised of passionate and motivated professionals; and through collaborative programs, contracting initiatives, patient support hub services and innovative technology platforms, Asembia is committed to positively impacting the patient journey. We offer our employees the latitude required for professional growth and career advancement.
Position: Prescriber Support Liaison
Department: Patient Support Center/Call Center
Reports To: Director Operations
Primary Function:
Responsible for properly executing program business rules, while addressing concerns received from the field (physicians, sales teams, etc.)
Job Scope and Major Responsibilities:
- Work to resolve any provider concerns/issues that provider communicates through email and/or phone call.
- Acquire a thorough understanding of the program business rules
- Build a lasting relationship with provider office contacts by properly communicating and addressing any questions in a timely manner
- Provide updates to internal team members regarding referral status, as needed
- Ensure complete and thorough documentation of all pertinent prescriber office contacts
- Appropriately document all interactions within Asembia’s workflow system, Help Desk tickets and reporting.
- Notify the Account Team of any suggested changes to address any system issues or enhancements
- Communicate with provider office contacts both verbally by phone and written through email to achieve provider and patient resolution.
- Escalate issues to appropriate management for resolution
- Convey necessary feedback from prescriber offices to Pharmacist team,
sales force, management, and quality assurance teams - Provide reporting and analysis pertinent to program performance
- Other responsibilities as assigned
- Performs the duties of a PCC as needed
- Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)
Performance Criteria:
Success is defined by accurate and timely responses to inquiries from the provider office, high levels of customer service, and program utilization.
Required Qualifications:
- Minimum 3-5 years pharmacy experience
- Superb client relations and/or customer service skills
- Exemplary written and verbal communication skills
- Exceptional organizational and time management skills
- Highly skilled in de-escalation of customer complaints
- Proficiency with Excel required
Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.
