Samsung Sales Specialist- FT bei 2020companies

Job Type:

Work Location:

Overview:

Samsung and 2020 Companies are looking for a passionate, full-time Sales Experience Lead to join the team!

Step into our interactive and fun product theater, where you’ll treat shoppers to an immersive experience with Samsung’s exceptional products and services. As a Sales Experience Lead, you are the life force of your store and a "player-coach" for the team. Your mission is to create a vibrant, engaging, and positive atmosphere where customers feel empowered to explore and fall in love with Samsung technology, all while guiding and inspiring your team to success.

With your entrepreneurial spirit, every customer engagement is a personalized concierge experience. You'll build trust from the moment they walk in, ask the right questions to uncover their needs, and guide them to their ideal tech solutions. You will also be responsible for opening and closing the store and supporting store management with the day-to-day operations.

Pay: Hourly pay $22.00

Schedule: Full-time, nights and weekends, retail store hours

Work Location: Samsung Experience Store

Our Benefits

• Competitive compensation with bi-weekly commission potential

• Weekly Pay!

• On-demand pay options through DailyPay

• Comprehensive health, dental, and vision benefits

• 401(k) program with company matching

• Paid time off and holidays

• Scholarship opportunities for employees and families

• Employee Assistance Program

• Leadership Development Program

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner to the world’s leading brands, we offer our team members opportunities to make a meaningful impact by applying their skills and expertise to drive innovation and success.

Job Description:

• Be outgoing, friendly, and ready to start every day with a positive attitude

• Proactively and courteously approach customers to initiate conversation, assess needs, and offer assistance, demonstrating urgency and attentiveness in offering service, ensuring customers feel valued

• Offer refined, boutique-style attention, guiding customers through the selling process, using open-ended questions to uncover needs and providing personalized solutions with confidence and clarity

• Advise customers by providing information on products and services, helping them make selections through instilling trust

• Suggest complementary items and product bundles while confidently articulating product benefits and values to encourage additional purchases

• Prioritizes building lasting customer relationships that lead to repeat business and tailors future interactions accordingly

• Maintain professional interaction with both customers and fellow employees

• De-escalation of upset customers with an empathetic and providing a positive solution to their concerns

• Accurately complete sales transactions via the POS

• Document customer issues via help desk applications

• Comfortable working with time tracking tools and updating tickets

• Complete and maintain all current product, services and soft skills training as directed

• Meet or exceed personal sales goals while helping the store achieve overall performance metrics

• Contribute to team effort by accomplishing related results as needed

• Responsible for accurately tracking and communicating all activity to Retail Operations

• Ensures cleanliness, organization, and visual standards are upheld in all customer-facing areas

• Demonstrates impeccable grooming and dress standards in line with a luxury retail environment

Position Competencies:

• Customer Focus - Building a strong customer relationship & delivering customer-centric solutions

• Drives Results - Consistently achieving results, even under tough circumstances

• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity

• Persuades - Using compelling arguments to gain the support and commitment of others

Performance Measurements:

• Regular and prompt attendance

• Meet established weekly/sales quota/goals

• Customer/client satisfaction based on post-sale surveys

Qualifications:

• Exhibit genuine enthusiasm and warmth when engaging with customers and colleagues, conveying an inviting and confident demeanor

• Maintains poise and composure, even in fast-paced or challenging service situations

• Positively embrace change, striving to continuously improve and learn

• Demonstrated knowledge of products and services

• Proven track record in customer-facing roles within retail, hospitality, or related fields

• Excellent communications, presentation, interpersonal and problem-solving skills

• Impeccable integrity and commitment to customer satisfaction

• Ability to switch gears quickly and readjust your focus appropriately

• Ability to maintain customer confidentiality

• Must be available to work evenings, weekends and holidays as needed

• High school diploma or equivalent required

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.