Chief Client Officer bei Delve

Delve Deeper is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media. We act as one highly functioning team that is powered by our professional “Fire in the Belly,” with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.

We deliver digital marketing management, first-party data science and consulting, and adtech/martech systems integration & reselling on a global scale. We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way.

Delve Deeper has been recognized as Built In Colorado’s “Best Places to Work” for the past four years in a row. Our culture emphasizes professional development in an environment where everyone can have an impact. We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we don’t get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.

Delve Deeper is a fast-paced company with proven success with high-profile global customers such as UNICEF, International Rescue Committee, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.

Headquartered in Boulder, Colorado, Delve Deeper also has offices in Warsaw and Minsk, as well as team members in 10 other countries.

What We’re Looking For:

We’re looking for a strategic, client-obsessed leader who knows how to grow both people and partnerships. You’ve spent over a decade leading complex client relationships - navigating enterprise brands, NGOs, or other large organizations - and you still get excited about the craft. You speak the language of data and analytics but understand that people, trust, and creativity are what make the numbers matter. You love building and scaling high-performing teams, can hold your own in the boardroom while rolling up your sleeves with the team, and know that client success and team health go hand in hand. Most of all, you thrive on spotting real opportunities for growth and delivering exceptional value -  and you’re ready to help shape the next stage of our agency’s journey.

Location:

This role is based in our Louisville / Boulder, Colorado office, where we follow a hybrid schedule.

For candidates outside of Colorado, we offer a relocation package to help make the move seamless. We want our leaders to feel fully supported as they join the team.

What You’ll Do:

Client Delight & Advocacy

• Keeping clients satisfied is the baseline — your job is to create experiences that truly delight them and make our partnerships feel exceptional.
  
  
• Serve as a trusted partner for our most strategic enterprise, NGO, and charity accounts.
  
  
• Listen deeply — to what clients say, what they don’t say, what motivates them, and what keeps them up at night.
  
  
• Understand client team dynamics, organizational politics, and industry headwinds — sometimes better than they do.
  
  
• Balance client happiness with team sustainability — protecting our people is part of the job.
  
  

Revenue & Growth

• Delivery: Ensure we deliver exactly what we promised — no gaps between pitch and reality.
  
  
• Renewals: Own them. If we’re doing our job, renewals should feel like a no-brainer.
  
  
• Expansion: Shape scopes that evolve with client needs — no cookie-cutter BS. Spot real opportunities for growth where we can truly add value.
  
  
• Reputation: Build trust that fuels client retention, upsell, and market reputation.

• Revenue Ownership: Take full accountability for client revenue — not just protecting it, but increasing it. Drive strategies that translate trust and delivery into measurable top-line growth.
  

Leadership

• Lead and scale the Client Leadership / Account Management team — inspire, coach, and hold them accountable.
  
  
• Be the client’s voice at the executive table — but also fight for agency profitability and culture.
  
  
• Collaborate with analytics, media operations, and strategy teams to deliver innovative, measurable solutions.
  
  
• Drive operational excellence in client delivery — ensuring clarity, KPIs, quality, and ROI across all accounts.

Success in This Role:

We’ll know you’re succeeding as CCO when:

• Client relationships thrive: Retention and renewal rates stay strong, with key enterprise and NGO accounts consistently choosing to grow with us.
  
  
• Growth is real and valuable: Accounts expand in ways that align with client needs and our capabilities — no forced upsells, just genuine value creation.
  
  
• Clients are delighted, not just satisfied: Feedback shows we’re consistently exceeding expectations and building trusted, long-term partnerships.
  
  
• Our people feel supported: The Client Leadership team is engaged, growing, and performing at a high level, with strong retention and career development.
  
  
• Operational excellence is evident: Projects are delivered on time, within scope, and against clear KPIs that demonstrate ROI.
  
  
• The agency scales sustainably: Your leadership helps position us for the next stage of growth while protecting culture, profitability, and client trust.

What You Bring:

• 12–15+ years leading client relationships in digital marketing, media, or advertising — and still gets excited about the craft.
  
  
• Knows how to navigate complex organizations, from enterprise brands to NGOs and charities, and thrives on making a big impact.
  
  
• Speaks the language of data and analytics, but also knows that people, trust, and creativity are what make the numbers matter.
  
  
• Loves building and scaling high-performing teams — coaching, challenging, and inspiring them to do their best work.
  
  
• Can hold their own in the boardroom with executive presence, while also rolling up their sleeves alongside the team.
  
  
• Spots opportunities for client growth and expansion — but only when it creates real value, not fluff.
  
  
• Believes client success and team health go hand in hand, and fights for both.
  
  

In short: we want a strategic, client-obsessed leader who’s as passionate about growing people as they are about growing accounts — and who’s ready to help shape the next stage of our agency’s growth.

What Delve Deeper Offers:

• Health Benefits: Comprehensive (100% company-paid) health coverage for employees & their families, including medical, dental, and vision insurance. We also offer FSA and HSA health options with a company contribution.
  
  
• Other Benefits: Life Insurance and Disability Coverage
  
  
• Retirement Plan: 401(k) plan with a 4% match/company contribution
  
  
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays
  
  
• Parental Leave: Up to 3 months of paid time off for new parents
  
  
• Wellness Program: $1,250 annual reimbursement for health and well-being (gym membership, ski passes, meal plans, fitness equipment, etc.)
  
  
• Beautiful Office & Workspace: Newly built and designed office exclusively for Delve Deeper with local restaurants, shopping, and hiking/biking trails. Large common areas filled with snacks, beverages, and regularly catered meals!
  
  
• Hybrid Working Model: Tuesdays, Wednesdays, and Thursdays in-office with the option to work from home on Mondays and Fridays
  
  

The base salary range for this position is $225,000 to $300,000 per year. In addition, you will be eligible for an annual performance-based bonus tied to individual and company-wide goals and objectives with a potential to exceed salary levels.  This bonus structure is designed to reward exceptional performance and contributions toward Delve Deeper’s overall success.

Delve Deeper is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve Deeper strives to create a culture of unity and respect, and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate, and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.