Customer Success Manager bei PeopleSharp

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We serve government agencies, municipalities, manufacturing firms, and highly regulated businesses with secure, transparent, and high-quality technical solutions. If you have an understanding of common SMB technologies, appreciate a collaborative environment, and enjoy interfacing with business owners and key stakeholders, we would love to hear from you! This is an on-site opportunity located in Kaukauna, WI.

We’ll provide:

• Generous benefits package including health/dental/vision insurance, PTO, and Simple IRA

• Quarterly Incentive opportunities

• Additional perks including a gym membership and IT training reimbursement

• Predictable set schedule of 7:45am - 4:45pm to help promote work/life balance

• A collaborative environment that provides feedback on a regular basis

• Salary of $70-80k based on experience

What you’ll do:

• Be the primary point of contact for clients, building long-term relationships with them and acting as a client advocate

• Explore opportunities to add value to clients in line with their long-term goals and needs

• Conduct regular client touch base discussions to identify problems and opportunities for improvement

• Create quotes for standard projects and day-to-day items

• Drive the onboarding process with new clients – facilitate regular, open communication and ensure clients feel supported during the process

• Assist in creating training courses and educational materials

Skills you’ll need:

• Experience in customer service, account management, or inside sales

• Intermediate proficiency with Windows and MS Office

• An outgoing, poised personality and comfort talking to clients regularly

• Critical thinking skills and ability to stay organized

• MSP experience a big plus!

Ready to apply?

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Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-OYP6ZEQF1?u=1182753 Jetzt bewerben