Assistant Manager of Crowhaven bei THE ARC OF THE OZARKS

Essential Job Functions

Mission and Core Values

Serves as an ambassador of the mission and purpose of The Arc of the Ozarks

Attend at least two Arc-sponsored events such as fundraisers or networking events.

Program Oversight, Design and Development

Assists the Apartment Manager in the management and supervision of the Crowhaven Apartments; makes frequent checks in assigned areas. The Assistant Manager is responsible for completing apartment inspections during tenancy, as well as after a tenant has moved out in preparation for another tenant. Responsibilities also include conducting regular safety checks and emergency/disaster drills.

Implements, conducts and supervises planned community inclusion activities, monitors participation and progress of tenants; and prepares necessary reports, records and supervises these functions.

Reviews individualized support plans of tenants who have established plans and targeted case management; contributes observations to support team and/or Apartment Manager for program planning.

Assist apartment manager in transporting tenants to healthcare appointments and contributing observations of physical and mental health to health providers and support teams.

Assists the Apartment Manager in maintaining an inventory of supplies and equipment. The Assistant Manager will assist in organizing donations, including those made by local food pantries and other entities that donate both food and supplies. 

Assists in organizing and actively participating in necessary meetings such as Crowhaven Board of Directors meetings, monthly tenant meetings, Tenant Activity Committee (TAC) meetings, etc.

Quality Assurance and Compliance

Takes appropriate action and reports violations of rules, as well as complaints from tenants or support team, to Apartment Manager or appropriate professional staff member.

Communicates updates and necessary information from all agencies associated with Crowhaven Apartments. This could include The Arc of the Ozarks, HUD, Medicaid, etc.

Assists the Apartment Manager in ensuring that accounting practices are maintained according to agency policy. This includes submitting receipts and making appropriate requests for funds, as needed. This requires participation with both The Arc of the Ozarks Accounting Department and the Crowhaven Board of Directors. 

Provides transportation in efforts with Apartment Manager while on duty to tenants per the Crowhaven Handbook.

Assists the Apartment Manager in maintaining the facility. This includes general upkeep of the Commons area, shed, hallways, and grounds. The Assistant Manager is responsible for placing maintenance requests independently, as needed.  

Cooperates with other service providers in ensuring sufficient and appropriate services for each tenant. The Assistant Manager will assist the Apartment Manager in attending and participating quarterly and annual review meetings with support teams, Vocational Rehabilitation meetings as requested, etc.

Assists in organizing and implementing fundraisers to support community integration activities and other needs. This includes working alongside The Arc of the Ozarks Development Department, The Arc of the Ozarks Accounting Department, and the Crowhaven Board of Directors. 

Required Knowledge, Skills, and Abilities

Ability to exercise good judgment and discretion.

Ability to act within the bounds of human rights and dignity of all peoples, including individuals with developmental disabilities.

Ability to work varied and flexible hours, accept and adapt to changes in assignments, methods, policies, etc. Understanding that schedules can vary significantly and in short periods of time.

Knowledge of basic Positive Behavior Supports and de-escalation techniques.

Knowledge of the principles of management and supervision of personnel.

Ability to manage facilities effectively alongside the Apartment Manager or other professional staff member.

Ability to implement and supervise individual community inclusion programs designed to improve each person’s self-help skills, economic self-sufficiency, socialization, and personal health. Ability to accurately report and record observations.

Ability to collect and analyze information in supporting tenant’s to make decisions concerning treatment.

Ability to understand and follow oral and written directions.

Ability to communicate effectively, both orally and in writing.

Ability to establish and maintain effective working relationships with tenants, subordinates, and other agency staff.

     Ability to stand, stoop, bend, and lift 50 pounds

Minimum Experience and Training Qualifications

Diploma from an accredited high school or equivalent.

 One year’s experience providing direct assistance in the care, treatment and habilitation in the human service field preferred. 

Experience in the providing assistance in the care, treatment and habilitation to individuals who have developmental disabilities is strongly preferred.

Traits and Characteristics Desired

The Assistant Manager will be a person who is passionate about working with individuals with disabilities and increasing their independence as a valued member of the community.  A sincere dedication to the mission and the people served by The Arc of the Ozarks is crucial.

The Assistant Manager should have outstanding critical thinking skills and effective communication qualities as demonstrated by success in prior experience in a human service position or leadership role.

Must have the capacity to cultivate and maximize individual and team relationships.  Strong interpersonal skills and the ability to build authentic relationships with clients, guardians, staff, and all internal and external stakeholders is valued.

The Assistant Manager must demonstrate the ability to establish rapport, effectively communicates, and cultivates a positive work culture with not only their team, but staff from other departments, guardians, individuals served, internal and external stakeholders.

Demonstrates empathy and compassion, effective conflict resolution, exceptional communication and follow-up skills.

The Assistant Manager must be adaptable and able to work successfully in a fast-paced environment with a strong work ethic.  They are able to delegate effectively and demonstrate solid time management skills.

The Assistant Manager should be open to feedback, possess a growth mindset, and a willingness for learning opportunities in order to better themselves and The Arc of the Ozarks.