IT On-Site Services Specialist - Columbia, MD bei GEA Group

Responsibilities / Tasks

IT On-Site Services Consultant

GEA Group - Columbia, MD

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Why join GEA?

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

Responsibilities:

• Manage IT service delivery, ensuring adherence to SLAs.
• Monitor and resolve IT issues to enhance user satisfaction.
• Act as the escalation point for complex problems.
• Ensure the deployment and functionality of corporate applications.
• Build strong relationships with colleagues and stakeholders.
• Streamline IT service processes and maintain documentation.
• Share best practices and collaborate with peers.
• Provide technical support for local hardware and network devices.
• Ensure high availability of IT systems.
• Manage the lifecycle of local IT services.
• Utilize ServiceNow ITSM for call and escalation management.
• Champion continuous service improvement.
• Support IT user relocations and senior executives as needed.

What You'll Gain:

• Experience in a dynamic global company.
• Work with cutting-edge technology.
• Exposure to international teams and diverse cultures.
• Develop problem-solving, communication, and collaboration skills.

Your Profile / Qualifications

Qualifications:

• Associate's degree in computer science and 4 years of related experience.
• Proficient in Microsoft ecosystem (Windows, Office Suite, Teams, Microsoft 365, Azure, SharePoint).
• Skilled in IT infrastructure (PCs, printers, scanners, switches, firewalls, etc.).
• Excellent customer service skills.
• Strong written and verbal communication.
• Problem-solving ability and proactive work approach.
• Adaptability and eagerness to learn.
• Collaborative team player.
• Reliable and trustworthy with occasional travel (up to 10%).

Apply today to become our next IT On-Site Services Consultant.

The typical base pay range for this position at the start of employment is expected to be between $80,000 - $85,000 per year.  GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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