Dual Rate Sportsbook Supervisor bei Rivers Casino Philadelphia

Engagement Expectations: 

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions: 

• Welcomes guests to the Sportsbook room and explains Sportsbook promotional programs to potential guests and keeps guests informed of all promotional activities and events.
• Responsible for being well-versed in the products and services offered in the Sportsbook room and the ability to promote them to guests in a confident and efficient manner.
• Communicates and explains wagering to new guests and is able to use simple terms to communicate the process of wagering.
• On an as needed basis, responsible for placing tickets, verifying and/or processing winning tickets
• Must maintain strict confidence of any and all confidential and proprietary information disclosed by the Casino, team member of the Casino, or a guest of the Casino
• Clearly communicate all pertinent information and any irregularities to your manager and fellow supervisors.
• Resolves complaints and difficult situations in a calm and patient manner.
• Ensures compliance with Pennsylvania Gaming Control Board regulations, the company’s internal controls and departmental procedures.
• Ensure the Sportsbook area is clean and in proper working condition daily.
• Supervise, assist, and train Writer Sportsbook.
• Uses discretion to review all Sportsbook over-the-limit wagers for the property within prescribed guidelines for approval or denial.
• Close out Writer Sportsbook at the end of the shift and ensure money has been transferred to the main cage.
• Ensure compliance with currency transaction requirements, Title 31, money laundering and other gaming requirements.
• When starting a shift as a Supervisor Sportsbook, the Team Member may dual rate down once to serve as a Writer Sportsbook but may not dual rate back up again in the same shift.  The position may never approve or verify their own work.  This includes any forms or procedures that require a Supervisor Sportsbook and Writer Sportsbook to verify, inspect or sign.  This position may not void transactions or approve wagers that were written by the designated Dual Rate employee while working as a Writer Sportsbook.  Separate credentials will be utilized while performing duties as either a Supervisor Sportsbook or Writer Sportsbook.
• All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or GED is required.
• Must be able to obtain and maintain a gaming license issued by the Pennsylvania Gaming Control Board.
• Excellent communication and customer service skills.
• Ability to communicate in English verbally and in written format with Team members and guests.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
• Minimum one (1) year prior cashiering/money handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally move and lift up to 10 pounds. 
• Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.