Receptionist for Behavioral Health Department bei Comprehensive Community Action

Description

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY:

The Receptionist for Behavioral Health will be responsible for checking in clients and patients as the first point of contact at the front desk in Behavioral Health at CCAP. The receptionist will maintain high levels of confidentiality and attention to detail in CCAP’s Electronic Health Record (NextGen) to include vitals, lab results, patient communications, and screening tools. The receptionist will manage collection of urine samples and send orders via the electronic interface. The receptionist will be responsible for scheduling appointments with department providers and adjusting schedules as necessary. The receptionist will ensure current demographic information is collected from clients and patients. The receptionist will answer agency phones in a kind and respectful manner and make referrals to internal services as well as external resources when needed. The receptionist will also check patients' insurance eligibility and confirm next day appointments.

WORK SCHEDULE DEMANDS:

• This is a full-time, 40 hours per week position.
• Must be able to work evenings.
• Occasional unscheduled overtime may be required in the event of vacation time or short staffing.

KEY RESPONSIBILITIES:

• Receive and process patients
• Obtain and record patient data in HER (Vitals, Social Hx’s, PHQ’s, Lab results)
• Operate and maintain clinical equipment
• Prepare patients for examinations and tests
• Properly dispose of medical waste and sharps
• Register and update patient information
• Schedule/cancel appointments
• Confirm insurance eligibility
• Confirm next day appointments
• Properly document in EMR Chart
• Clean and stock rooms
• Assist providers in rooms as needed
• Alert appropriate person of supplies needed
• Answer phones in courteous manner
• Take accurate legible phone messages/medication requests
• Secure department and end of shift if last to leave, unplug equipment, lock medication cabinets, and shut off lights
• Computer literate
• Paperwork as needed
• Fill out lab and state transmittals

Requirements

REQUIRED QUALIFICATIONS:

• High school diploma/GED, preferred
• Medical Assistant Certification, preferred
• Organizational skills
• Excellent communication skills for all levels of client, provider, and colleague interaction
• Professional telephone manner
• Current CPR (BLS) certifications or be willing to complete
• Bilingual/Bicultural Spanish, preferred
• Complete all required immunization and background check requirements

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, an Employee Assistance Program, generous vacation, sick and personal days, and up to 13 paid holidays for all eligible employees. Some benefits are included for part-time employees.

CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, familial status, military status, or any other characteristic protected by federal, state, or local law. This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotions, terminations, layoff, recall, transfer, leaves of absence, compensation, and training.