Field Services Coordinator bei Puffer-Sweiven

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities:

• Develops proposals and quotations for service based on customer’s desired scope.
• Upon PO receipt manages all scope and scheduling updates and or changes until job completion and final invoice.
• Collaborates with the Company’s sales force, principal personnel, and customers to serve as the key representative on all services. This includes daily customer contact by phone, email or texts.
• Will work with other department personnel to determine and schedule best suited technician based on customer scope and demand.
• Earns customer trust, builds relationships and increases the customers’ dependency on our products and services by consistently providing the most cost-effective repair, upgrade or replacement. Delivers the solution on schedule.
• Defines Field Service Technicians’ scope of work plus required materials and tools to dispatch technicians. Prepare field service technicians to meet customers’ on-site repair or diagnostics expectations.
• Manages the entire repair documentation process by maintaining customer job files including detailed repair history, quotations, purchase orders, change orders, materials usage, and/or labor delivered.
• Reviews and approves invoices for service to meet Company and customer requirements.
• Optimizes the sale of Company inventory.

QUALIFICATIONS:

Education/Knowledge:

• High school diploma or equivalent.
• Valve, rotating equipment product knowledge preferred.

Experience/Skills:

• 7 + years sales and service experience in industry served and working with same or similar products; a combination of education and experience will be accepted.
• Strong information management skills, including personal computer skills.

COMPETENCIES:

• Good written and verbal communication skills and the demonstrated ability to communicate and coordinate with a cross section of other employees, principals and customers.
• Excellent customer service skills, including the ability to build rapport and trust with customers and other employees. Strong interpersonal skills; team player.
• Ability to work in a fast-paced, dynamic environment.
• Strong Mechanical Aptitude.
• High ethical standards possessing the willingness and ability to create win-win situations for customers and the Company.
• Able to manage time and resources effectively. Routinely displays initiative.
• Is dependable, innovative and organized. Displays a professional demeanor and attitude.