Business Development Center Rep bei Fields Mercedes-Benz of Orange Park

Fields Mercedes Benz of Orange Park is seeking a positive team member to join our dynamic dealership to provide a luxury experience tobothour internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five,Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. 

Responsibilities

 Handle inbound and outbound scripted calls with current and prospective service customers.

• Respond to service leads, customer emails, and live chat inquiries.
• Schedule appointments and follow up on no-shows.
• Make outbound calls to past customers and promote special service campaigns.
• Perform customer satisfaction and follow-up calls.
• Maintain accurate customer records and update the database regularly.
• Support service and marketing initiatives as needed.
• Uphold ethical standards while delivering the highest level of customer satisfaction.

 Qualifications

• Automotive BDC or call center experience preferred (but not required—we welcome driven individuals with a passion to succeed).
• Strong verbal and written communication skills.
• Confident, coachable, and motivated to achieve goals.
• Excellent organizational and multitasking abilities.
• Tech-savvy with solid PC and internet skills.
• Ability to work independently and thrive in a fast-paced environment.
• Dedicated to providing exceptional customer service and willing to take on additional responsibilities as needed.

Why Join Us

At Mercedes-Benz of Orange Park, you’ll be part of a world-class brand that represents luxury, innovation, and excellence. We offer:

• A supportive team environment with opportunities for career growth.
• Ongoing training and development to set you up for success.
• Competitive pay and benefits package.
• The pride of working with one of the most recognized and respected automotive brands in the world.

We Offer 

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services, Sundays off.

If you’re motivated, customer-focused, and ready to be the voice of Mercedes-Benz of Orange Park Service, we’d love to hear from you!