CPAP Technician bei VGM Fulfillment

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. This role needs to be present onsite at our warehouse location in Waterloo, IA.

The CPAP and BiPAP Technician is responsible for ensuring that all applicable home medical equipment is set up according to the practitioner’s (i.e., MD, DO, PA, ARNP) prescription/order, with a specific focus on CPAPs and BiPAPs. The CPAP and BiPAP Technician will confirm set up prescriptions/orders and communicate any/all variances with VGM Fulfillment (“VGMF”) customer services representatives. This role will have oversight from a licensed professional and will not provide direct patient care, including assessment, diagnosis, treatment, evaluation/monitoring, and/or education. This is a fast-paced position with urgent deadlines requiring strong personal drive and commitment to success.  

Reporting Accountability: CPAP Manager/Supervisor 

Working Locating: Waterloo Warehouse

Work Hours Classification: Full-time, Monday-Friday 1st shift 6:00am-2:20pm

Responsibilities/Duties of the Job 

• Properly translate the CPAP settings template that is prescribed/ordered by a practitioner 
• Pick, set, and ship CPAP and BiPAP devices 
• Oversight of CPAP / BiPAP prescriptions and orders to verify accuracy  
• Follows strict confidentiality and HIPAA privacy and security guidelines 
• Communicates effectively with the CPAP team lead and customer service team as needed
• Flexible availability to come in early and/or stay late as needed to provide adequate support to the business 
• Maintains a positive and professional attitude while working with others  
• Sets a positive example through personal attendance and time management 
• Adapts and accepts change to support business objectives 
• Works cooperatively in a team environment to achieve business goals and growth opportunities 
• Performs other duties as assigned 
• Embodies the VGM Power of One Principles  

Position Qualifications 

Education/Experience: 

• High school diploma/GED desired 
• Equivalent professional experience preferred 
• Must comply with continuing education per Company, regulatory, and contractual requirements’ 

Skills and Competencies: 

• Ability to work in a fast-paced environment with urgent deadlines 
• Strong initiative and commitment to success 
• Flexible with the ability to routinely adapt to change 
• Attention to detail and follow through on commitments 
• Customer service focused 

Physical Requirements:  

• Must be able to lift up to fifteen (15) pounds at times 
• Standing and moving about the facility for extended periods of time 
• Operation of warehouse machinery and equipment 
• Visual abilities to include reading, distance vision and peripheral vision 
• Strict adherence to all physical safety standards 

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate. 

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.