Pharmacy Manager - Duchesne Clinic bei UBH Health

Job Summary:

Responsible for planning, organizing and directing the overall operation of the Pharmacy Department; ensures compliance with patient care quality standards as it relates to the care provided to all age groups of patients ranging from newborns to the elderly; directs and controls the purchase and inventory maintenance of pharmaceuticals and related substances and supplies; participates in the department’s planning, revenue analysis, budgeting, education and human resources activities.

Duties and Responsibilities:

Operational Leadership & Customer Service Excellence

·        Oversees daily operations of the retail pharmacy, ensuring a customer-focused environment that prioritizes safety, accessibility, efficiency, and high-quality service.

·         Utilizes performance metrics and customer feedback to optimize safety, workflow efficiency, reduce wait times, and enhance the patient experience.

·         Implements strategies to drive customer loyalty, such as personalized consultations.

Regulatory Compliance & Safety Standards

·         Ensures compliance with all local, state, federal, and board of pharmacy regulations, including DEA, FDA, 340B, HIPAA requirements, and 340B anti-inducement requirements.

·         Conducts regular audits of prescription dispensing, controlled substance logs, and inventory to maintain accuracy and prevent errors or diversion.

·         Maintains a safe and clean pharmacy environment, adhering to infection control and workplace safety guidelines.

·         Ensures compliance with 340B law and serves as a 340B information resource for UBH Healthcare professionals and support staff.

Patient-Centered Care & Counseling

·         Collaborates with healthcare providers to deliver tailored medication management for patients across all age groups (pediatrics, adults, geriatrics), addressing dosage variations and drug interactions.

·         Provides comprehensive medication counseling, adherence support, and education on over-the-counter (OTC) products, supplements, and health conditions.

Pharmacy Technology & Digital Integration

·         Oversees the implementation and maintenance of pharmacy management systems, automated dispensing machines, and mobile apps for prescription refills and customer communication.

·         Leverages data analytics to monitor prescription trends, optimize inventory, and personalize customer offerings.

·         Explores innovative tools, such as online services, digital or website presence, to enhance service delivery.

Inventory & Supply Chain Management

·         Manages the procurement, storage, and dispensing of pharmaceuticals, OTC products, and health and wellness items, ensuring cost-effective inventory practices.

·         Maintains optimal stock levels through demand forecasting, minimizing overstock and stockouts while adhering to formulary guidelines.

·         Ensures proper storage conditions for medications, including temperature control and secure handling of controlled substances.

·         Ensures inventory compliance with 340B law.

Policy Development & Process Improvement

·         Develops, updates, and communicates pharmacy policies and procedures, aligning with corporate standards, regulatory requirements, and industry best practices.

·         Incorporates feedback from staff and customers to streamline processes, such as prescription verification or insurance claim handling.

·         Stays informed on regulatory and market trends to adapt policies and maintain competitive service offerings.

Team Leadership & Professional Development

·         Recruits, trains, and mentors pharmacy staff, including pharmacists, pharmacy technicians, and front-end associates, fostering a collaborative and customer-focused team culture.

·         Coordinate ongoing training on clinical updates, customer service skills, and regulatory compliance to ensure staff competency.

·         Conducts performance evaluations, setting clear objectives and providing feedback to support career growth and operational excellence.

Financial Management & Business Growth

·         Prepares and manages the pharmacy’s budget, balancing labor, inventory, and operational expenses while meeting revenue targets.

·         Analyzes sales data to identify growth opportunities, such as expanding health and wellness services or promoting high-margin OTC products.

·         Ensures accurate billing, insurance adjudication, and third-party payer reconciliations to maximize profitability and 340B savings.

Community Engagement & Health Promotion

·         Leads community outreach initiatives, such as vaccination clinics or health screenings, to strengthen the pharmacy’s role as a local health hub.

·         Partners with local organizations, schools, and businesses to promote public health initiatives.

·         Enhances the pharmacy’s visibility through social media, local events, and partnerships to attract and retain customers.

Clinical Services & Health and Wellness Programs

·         Develops and manages clinical services, including immunizations, medication therapy management (MTM), and point-of-care testing (e.g., blood pressure, glucose, strep testing).

·         Promotes health and wellness programs, such as weight management or chronic disease education, to support customer health and drive revenue.

·         Collaborates with prescribers to implement collaborative practice agreements for expanded services, where permitted.

Staff Pharmacist Support

·         Provides hands-on support during peak hours or staffing shortages, assisting with prescription dispensing, customer counseling, and front-end operations.

·         Models exemplary customer service and clinical expertise to set a standard for staff performance.

Documentation & Data Security

·         Maintains accurate and secure records for prescriptions, inventory, and customer transactions in compliance with regulatory and corporate standards.

·         Utilizes pharmacy software to document clinical interventions, track patient outcomes, and support business analytics.

·         Implements cybersecurity measures to protect patient data and ensure compliance with privacy regulations.

Professional Requirements:

• Personal Conduct
  Standard: Integrity and honesty at work and in the community. Lead by example in adhering to company policies.
  Evaluation: Courteous interactions with customers and colleagues reflect positively on the pharmacy. Ensures professional conduct and safety standards at all times. Consistently presents a polished and professional demeanor in the pharmacy.
• Attendance
  Standard: Maintains an excellent attendance record.
  Evaluation: Demonstrates reliability with minimal absences and punctual arrivals for shifts, ensuring consistent coverage for prescription dispensing and customer service. Any absences were communicated promptly per pharmacy protocol.
• Dress Code/Appearance
  Standard: Personal hygiene, appearance, and attire are suitable for a retail pharmacy environment.
  Evaluation: Maintain a neat and clean appearance with adherence to the UBH dress code and pharmacy requirements (e.g., name tag visible, pharmacy-specific dress code).
• Interpersonal Relationships
  Standard: Works at maintaining good rapport and cooperative relationships with physicians, administration, and staff.
  Evaluation: Builds strong rapport with pharmacy staff, pharmacists, and prescribing physicians, facilitating smooth coordination for prescription clarifications and patient care. They contribute to a collaborative team environment and handle customer inquiries with patience.
• Community Representation
  Standard: Represents the organization positively and professionally in the community.
  Evaluation: Upholds the pharmacy’s reputation through professional interactions with customers and community members, including during health fairs or local events. Their knowledgeable and friendly demeanor enhances the pharmacy’s community presence.
• Patient Confidentiality
  Standard: Maintains patient confidentiality at all times.
  Evaluation: Strictly adheres to HIPAA regulations and pharmacy policies, ensuring patient information is protected during consultations, prescription processing, and data handling.
• Ethical Business Practices
  Standard: Complies with all organizational policies regarding ethical business practices.
  Evaluation: Follows pharmacy protocols for ethical practices, including accurate billing, proper medication dispensing, and adherence to state and federal regulations. They report discrepancies promptly and uphold integrity in all transactions.
  Ensures that appearance and personal conduct are professional at all times.

Regulatory Requirements:

• Doctorate of Pharmacy degree or Bachelor of Science degree, or equivalent.
• Current Pharmacist licensure in the State of Utah or ability to obtain Pharmacist licensure in the State of Utah.
• Management training or equivalent managerial experience preferred.