Appointment Secretary- SugarLand Women's Care bei Privia Health

Location: Onsite at 17520 W Grand Pkwy S Suite 230, Sugar Land, TX 77479

Schedule patient and ancillary department appointments in a professional, efficient and timely manner; provide excellent customer service to external and internal customers. Be informative to all customers.

• Schedule and reschedule new patients and established patients’ appointments. 
• Register new patients and update established patients’ accounts. 
• Collect/update patient insurance information during each call. 
• Be knowledgeable with doctor’s specialties, office locations, insurance guidelines, 
• scheduling protocols. 
• Phone backup for nurses during lunch or when doctors are out. 
• Overhead page when necessary. 
• Be familiar with nurses and doctors “Emergency on Call” protocol. 
• Be flexible with multitasking during high call volume peaks. 
• Answer websites and smile reminder emails. 
• Make exit appointments for doctors and ancillary departments. 
• PBX and be knowledgeable in all areas of the office, CBO, MSO and Satellites (locations, 
• personnel directory, websites). 
• Mail out patient recalls. 
• Damage control with unsatisfied patients. 
• Mail out new patient packages when necessary. 
• Follow HIPAA guidelines. 
• Other miscellaneous duties as assigned. 

• 1+ year of Appointment Secretary experience, preferably in a medical office setting 
• 1+ year of PBX or call center experience  
• 1+ year of Athena EMR experience (Preferred) 
• Basic computer literacy 
• Ability to handle yourself in a professional manner 
• Ability to accurately enter patient data into office software 
• Be a self-motivator and problem solver 

Education/Certificate/License

• High School Graduate or GED  

Compensation range for this vacancy is based on years of experience, education and location.

Hourly range for this vacancy is $20 to $23 per hour.

All your information will be kept confidential according to EEO guidelines.

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Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.