Forensic Case Manager bei Community Renewal Team

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing coordination of supervision, intake, referral and discharge of customers.   Daily monitoring of customer contacts and activities is a primary responsibility.  Case Manager conducts assessments of customer needs and coordinates referrals to Community Renewal Team programs and initiatives, entitlement programs, as well as to other community resources that conduct case management services.

SPECIFIC DUTIES AND RESPONSIBILITIES 

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

·       Complete an initial interview and assessment of individual needs.

·       Develop, implement, and evaluate a comprehensive individual service plan (ISP) with each participant maintaining regular contact.

·       Prepare apartments for accepted clients by shopping and setting up personal items. 

·       Maintain client records in accordance with documentation requirements and standards.

·       Provide weekly home visits to program participants.

·       Conduct urinalysis screening on a weekly random basis.

·       Must have a working knowledge of CRT’s STEPS case management system.

·       Ensure all program client information is accurately entered into STEPS.

·       Must have good interviewing skills.

·       Knowledge and ability to offer strength-based case management. 

·       Ability to function independently in a community setting.

·       Must have the ability to decide what presenting conditions are of priority.

·       Must be able to plan and organize assigned duties.

·       Ability to establish good working relationships with DOC staff and community agencies.

·       Ability to work with a multi-disciplinary team.

·       Ability to set therapeutic boundaries with clients.

·       Represent agency/program at appropriate community groups and coalitions. 

·       Assist in the preparation of demographic and other funder reports relative to client services.

·       Participate in case management team meetings.

·       Assess and evaluate customer needs based on the Self Sufficiency Matrix (SSM).

·       Coordinate customer referrals with social service system and other community support services.

·       Monitor and document customer progress and adherence to Individualized Program including daily case file entries.

·       Provide reports to referring agencies including, but not limited to, progress reports, discharge summaries, aftercare plans and special reports.

·       Provide individual counseling and facilitate groups.

·       Collects demographic data, conducts pre-screening and assesses potential eligibility for CRT, DSS or other community-based resources.

·       Facilitates information and referral services and documents outcomes resulting from such referrals.

·       Facilitates customer access to community resources, including, but not limited to food, housing, clothing, school programs, vocational opportunities or services, life skills training and relevant mental health                services.

·       Maintains a caseload of customers in need of intensive case management or multiple service needs.

·       Regular attendance

·       Attend and complete all mandatory trainings

ADDITIONAL JOB FUNCTIONS

·       Participate in, retain, and incorporate training as required.

·       Provide effective customer service including, but not limited to, greeting, receiving and addressing clients with respect and dignity at all times.

·       Perform all duties relative to special programs/projects as required.

·       Provide input and make recommendations regarding program/departmental policies, procedures and practices. 

·       Reports to and conducts additional duties as required by various funder guidelines and requirements.

·       Filing, copying, scheduling appointments, answering phone calls and returning calls.

·       Maintaining office equipment (copier and printer) and supplies.

·       Performs all other duties as assigned.

 MINIMUM TRAINING AND EXPERIENCE 

Education: Bachelors (BA) preferred.  Education may be substituted with experience on a year-by-year basis.

Minimum Years of Experience:   2 years required

Demonstrate skills in: direct client services to a population experiencing history of incarceration, substance abuse, homelessness and/or mental illness.

Knowledge of: Specialized training with HIV/AIDS, homelessness, Drug and Alcohol Abuse and/or counseling, Domestic Violence and/or any other applicable training related to field of work.

Driving Required:  YES                  Agency Vehicle: NO              Employee’s Own Vehicle YES

Active Driver License in good standing required upon hire and throughout employment    

Physical and TB Required:     NO

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.