Claims Supervisor- Property Homeowner (hybrid) bei Utica National Insurance Group

The Company  

At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an “A” rated, $1.7B award-winning, nationally recognized property & casualty insurance carrier.

Headquartered in Central New York, we operate across the Eastern half of the United States, with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago.

What you will do

You'll be responsible for managing a team of inside (desk) adjusters, including those handling personal (i.e. homeowner) losses, and will provide meaningful coaching and development for the team.  As a leader, you will be responsible for executing the strategic direction of the company to ensure your team's operational excellence and exceptional service to our customers.  In this position, you will participate in quality assurance to ensure the proper investigation, examination, reserving, settlement and defense of claims. This position requires strong people and project leadership skills, a collaborative mindset, and technical property claims handling acumen.

This is a hybrid role that can report to either our Charlotte-Ballantyne, NC; New Hartford, NY; or Buffalo, NY location.

Key responsibilities

• Supervise and instruct inside (desk) claims adjusters concerning all phases or work performed; train new claim personnel.
• Plan work and assign to all claims adjusters; manage team schedules.
• Oversee and assume responsibility for all work performed by claims adjusters, including quality of work.
• Manage follow-up procedures on all active claims - review files, answer technical questions, discuss issues, and check for errors and discrepancies; take appropriate remedial action as needed.
• Check and approve independent adjuster’s bills and other claim expenses.
• Review investigations and related forms and reports.
• Work with coverage counsel on coverage analysis and handling of coverage analysis.

Homeowner claims currently handled in the following locations: CT, IL, NY, MA, NC, OH, VA, IN, PA

What you need

• 4 year college degree or equivalent experience.
• 2-3+ years property adjusting work.
• Property claims leadership experience strongly preferred.
• Experience with IA and vendor management beneficial.

Licensing

Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.

Salary range: $90,000 - $130,000

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits                               

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits 
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA) 
• Flexible Spending Accounts 
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs

Additional Information

This position is a full time salaried, exempt (non-overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. 

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