IT STATEWIDE SYSTEMS TECHNICIAN 1-4 (NCS-SG) bei State of Louisiana, LA
State of Louisiana, LA · Baton Rouge, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Baton Rouge
About the Department
The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.
Operating at an advanced technical level, this position provides statewide network data/voice system design services and leads complex deployment projects, acting as a liaison among internal OTS teams, state agencies, and vendors. The incumbent provides strategic and technical leadership for both consulting engagements and implementation activities, ensuring alignment with statewide modernization goals and infrastructure standards, while ensuring high levels of customer satisfaction and operational continuity.
The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:
- Overseeing the state’s capital construction program
- Working to provide state and federal grants for community development
- Development of the state budget
- Providing technology services
- Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
- Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes
Position Duties
Four years of experience in information technology; OR
Six years of full-time work experience in any field plus two years of experience in information technology; OR
An associate's degree in information technology plus two years of experience in information technology; OR
A bachelor’s degree plus two years of experience in information technology; OR
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR
A master’s degree plus one year of experience in information technology.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Minimum Qualifications
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Other Qualifications
Job Duties:
Specific duties include:
Service Design and Provisioning
• Designs complex enterprise level communications system solutions.
• Collaborates with Edge and Core Operations teams regarding voice/network infrastructure projects, maintenance and IP equipment deployments.
• Leads statewide multifaceted technical service implementation projects through all phases: assessment, service design, procurement, installation, post-cutover support, and billing validation.
• Uses defined technical processes, documentation standards, and project delivery methodologies.
• Oversees all phases of multifaceted project lifecycles—site assessments, customer engagement, service design, implementation, related billing and post-install support.
• Develops and monitors project timelines, risk mitigation plans, and performance metrics.
• Ensures quality assurance, adherence to technical standards, and customer satisfaction across all engagements.
• Provides escalation for service issues during and after deployment.
Strategic Modernization of Legacy Voice Systems
• Leads the technical planning and execution of complex large scale migration efforts from legacy platforms to IP communications solutions.
• Conducts service audits, identifies modernization candidates, and ensures alignment with statewide goals and technical standards.
• Aligns modernization plans with agency needs and statewide telecommunications strategies.
Vendor and Agency Coordination
• Serves as technical lead for telecommunications vendors and contract coordination during project executions.
• Reviews and approves vendor work documentation, validates deliverables, and monitors adherence to SLAs and contract terms.
• Monitors vendor performance to ensure compliance regarding service level agreements (SLAs) and oversees issue resolution.
• Coordinates technical meetings with vendors to assess product functionality and ensure compliance with specifications.
Facsimile Systems Implementation Support
• May provide technical support for multifaceted statewide facsimile and related unified communications systems.
• Designs highly complex facsimile solutions, coordinates migrations, and assists in troubleshooting and testing activities statewide.
Technical Documentation, Reporting, and Process Design Optimization
• Designs and develops complex reports and key performance metrics related to provisioning and deployment projects.
• Maintains and enhances internal standards for network data/voice system configurations and implementation workflows.
• Contributes to the development of service costing models, billing support tools, and procurement documentation.
• Maintains records of active projects, service transitions, and legacy retirement progress.
• Provides input to improve internal project management procedures and VoIP deployment methodologies.
Position-Specific Details:
Appointment Type: This vacancy will be filled by promotion of a current permanent status Office of Technology Services employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion.
Louisiana is a "State as a Model Employer" for People with Disabilities.Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as a IT Statewide Systems Technician 1, 2, 3 or 4.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.
* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Please make every effort to attach a copy of your transcript to your application (PDF format Preferred). The selected candidate will be required to submit original documentation upon hire.
For further information about this posting, please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
email: [email protected]
