Community Health Case Manager (Health Worker) bei YMCA of South Florida

Position Summary:
The Case Manager / Community Health Worker is responsible for the recruitment, outreach, coordination and delivery of the programs and services at apartment Housing communities, the YMCA Health Navigation program along with Health Empowerment Evidence Based programs. The CHW will be assisting to connect residents to clinical and community resources to include, but not limited to, food assistance, economic needs, housing needs, transportation needs, health management needs, legal status needs, mental health needs, YMCA emergency fund, rental and/or utility bill assistance, and more. The individual in this role, must have an interest in working as an advocate for seniors, adults, youth, families, the community and specifically those with chronic conditions and health challenges, vulnerable populations, undocumented communities, immigrant communities, special needs communities, low-income communities, and the underserved throughout Broward County. Bilingual English/Creole strongly preferred

Essential Functions / Job Duties:
• Establishes, maintains community partnerships, and serves as a liaison between YMCA and community sites and partners.
• Recruits program participants including conducting presentations and distributing printed materials.
• Identifies community leaders and maintain a community contact list.
• Provides services and program outreach and delivery to residents of apartment housing communities, YMCA Health Navigation program and assists with prevention/education development and presentations.
• Reaches individual annual reach goals as a part of overall grant goals through recruitment and referral leads and provide ongoing program service through a monthly caseload of active participants.
• Delivers Evidence Based programs.
• Keeps regular attendance records with use of an online data management system.
• Fully understands, articulates and reflects in professional practice the mission and philosophy of the YMCA.
• Conducts field visits, outreach and serve as resource to both participants and partners while maintaining social distancing guidelines.
• Coordinates and participate in community site events.
• Keeps records of registered participants and programs sites.
• Provides Director with a weekly update of progress.
• Establishes trusting relationships with participants while providing general support and encouragement.
• Engages and motivates participants to be active participants in their health.
• Provides ongoing follow-up, motivational interviewing and goal setting with participants.
• Utilizes motivational interviewing and teaches approaches to ensure that participants understand their health issues and how to manage them.
• Follows-up with participants with calls, and in person visits and other settings where participants can be found.
• Helps participants develop heath management plans, goals, and follows-up on health management care plans and action plans with participants and providers.
• Provides referrals for services to community agencies as appropriate.
• Helps participants connect with transportation resources however transporting patients is strictly prohibited.
• Assesses participants’ interest in evidenced-based programming and assists participants in enrolling in such programming.
• Takes professional development trainings to keep abreast of health empowerment opportunities and resources for participants.
• Develops working understanding of health disparity and resources to overcome.
• Adheres to all risk management and safety protocols.
• Understands the importance and purpose of fidelity (following the program protocols).
• Facilitates at least two Health Empowerment workshops a year, one every six months.
• If inactive within 6 months must attend update session.
• If inactive for a year must complete specialized training once again.
• Before workshop: obtains materials at least 2 days before you begin to teach a workshop (unless other arrangements have been made with the Director).
• Participates in staff meetings and workshop sessions including set up and break down. 15 minutes are allocated for set up and 15 minutes for break down.
• Prepares charts with legible writing.
• Reviews data forms thoroughly and return them completed to Director.
• Keeps in touch with Director to report attendance, discuss, and resolve any problems.
• Provides appropriate referrals regarding community resources to evidence-based programs such as A Matter of Balances, Chronic Disease Self-Management, Diabetes Self-Management, YMCA PEARLS, and others.
• Supports the Membership, Operations and Wellness areas for the family center as needed.

YMCA COMPETENCIES (i.e. Leader, Team Leader, Multi-Team / Branch Leader):
• Mission Advancement: Reinforces the Y’s values within the organization and the community. Effectively communicated the benefits and impact of the YMCA’s efforts for all stakeholders. Support all philanthropic endeavors.
• Values: Demonstrates in work and action the Y’s core values of caring, honesty, respect, and the responsibility and a commitment to the Y’s mission, in all matters at all times.
• Collaboration: Builds and nurtures strategic relationships to enhance support for the YMCA. Serves as a leader building collaborations based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
• Relationships: Build authentic relationships in the service of enhancing individual and team performance to support the Y’s work.
• Developing Others: Recognizes and acts on the need to continually develop others capability to attain the highest level of performance possible.
• Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can side track or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications, Skills and Abilities / Position Requirements:
Education and Experience:
• Bachelor’s degree in social work, Psychology, Public Health or related field, or equivalent years of direct experience in Case Management. Master’s degree preferred.
• At least two (2) years’ case management or community work experience.
• Excellent interpersonal skills; able to communicate effectively with a diverse group of employees, volunteers and program participants.
• Excellent communications skills; able to communicate with individuals of the targeted audience (at about 10th grade level).
• Ability to relate and connect to people and work with a diverse population; understand and practice YMCA Character Development values of Caring, Honesty, Respect and Responsibility.
• Ability to translate medical jargon into easily understandable lay language.

Certificates and Licenses:
• Current CPR and First Aid certificates by time of employment or within ninety (90) days from the date of hire.

Other Skills and Abilities:
• Teaching, training and public speaking experience preferred.
• Ability to work well with others understanding and use of Motivational Interviewing skills.
• Able and willing to work nights and weekends.
• Has reliable transportation.
• Ability to establish and maintain positive and collaborative working relationships with participants, staff and community partners.
• Ability to connect with people of diverse backgrounds. Respect for diversity and always maintain high level of cultural sensitivity, have experience working with vulnerable populations, undocumented communities, immigrant communities, special needs communities, low-income communities, and the underserved throughout Miami-Dade County.
• Possesses life experience resulting in empathy to the needs and abilities of persons with chronic health conditions or other health issues, vulnerable populations, immigrant, low-income, special needs, underserved and undocumented communities.
• Possesses critical thinking and evaluative skills.
• Knowledge of basic health information, interventions and resources.
• Is knowledgeable about community resources appropriate to needs of community members.
• Bilingual Spanish and/or Creole preferred.

Position Profile
• Outgoing empathetic, enthusiastic personality enjoys speaking to people.
• Ideally comes from the community being served or has an unusually close understanding of the community served.
• Passion and optimism about helping people and make changes.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Normal office conditions. Occasionally will do home or on-site visits.
• The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.
• Generally, the job requires 40% sitting, 20% walking, and 40% standing.
• May be required to lift up to 100 pounds with or without assistance.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Intermittent physical activity including walking, standing, sitting, lifting and supporting participants.
• Incumbent will be required to work at any facility and be responsible for own transportation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employment at the YMCA is at-will. It is purely voluntary, based upon the consent of both the Association and the staff member. No expressed or implied contractual rights should be inferred from this job description.

As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening.

As a Drug-Free Workplace, all new hires must successfully complete a drug test. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.

The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.