PUBLIC TECHNOLOGY ASSISTANT - TPT bei St. Louis Public Library

Are you passionate about technology? Do you enjoy helping people? Does connecting people with technology and digital resources sound exciting? The St. Louis Public Library is seeking a Subpool Public Technology Assistant. Subpool employees travel to all of the St. Louis Public Library’s locations and assist as needed. The Library values the talents and perspectives that a diverse workforce brings and how this positively impacts our services and customer base. We seek people who understand these values to join our team. 

Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis.  This role requires someone who is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance. 

In this role you will:

• Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff

• Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.

• Communicate with managers regarding needed maintenance or Help Desk tickets for technology issues.

You will need to be:

• Friendly, patient, and able to build relationships at all levels.

• Strategic about assisting customers with different levels of technological proficiency

• Capable of effectively presenting information and responding to questions from customers and staff

• Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.

• Organized, detail-oriented, and able to work with competing tasks and priorities.

You will need to have:

• Six months to a year of customer service experience

• An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED. 

• Strong communication, writing, speaking, and organizational skills.

• Comfort with using and learning new technology as the Library continues to evolve.

Benefits include:

• Competitive salary range starting at $17.67 per hour

• A minimum of one four-hour shift each pay period

• Experience working in a multi-location urban public library setting

• Professional development with career advancement opportunities

Hours for this position are:

Hours vary Monday-Sunday. Shifts will be in 4 or 8-hour increments.  Candidates will work a minimum of one 4-hour shift per pay period. The Subpool assists covering all 15 locations and hours are subject to change according to organizational needs.

To apply:

If you are interested in this opportunity, please visit slpl.org/employment and submit your cover letter and resume with your application. Thank you!