Manager, Client Relations bei Odyssey Relocation Management

Description

Position Overview:

Odyssey Relocation Management seeks a proactive and client-focused Manager of Client Relations to support our expanding base of corporate clients. The successful candidate will possess a strong foundation in domestic and global mobility with proven client management experience. This role will focus on nurturing and strengthening relationships with existing corporate accounts, ensuring exceptional service delivery, and supporting clients in areas such as service quality, policy administration, reporting, and day-to-day account management.

The Manager of Client Relations plays a key role in supporting corporate-client and company objectives by coordinating account services, maintaining clear communication with clients, and ensuring operational excellence. The manager will collaborate with internal teams and external partners to deliver high-quality, client-centered solutions and will provide policy guidance, reporting, and client support as needed. Occasional travel is required.

This role works closely with Odyssey’s Relocation Services teammates to ensure that client expectations are consistently met. The Manager of Client Relations will also assist in issue resolution, reporting, and identifying opportunities for enhancing client satisfaction.

This is an excellent opportunity for a motivated professional with strong organizational, analytical, and communication skills to contribute to Odyssey’s continued growth in a collaborative environment. 

 Primary Responsibilities:

• Support the relationship between Odyssey and assigned clients by maintaining ongoing communication, ensuring service quality, and coordinating deliverables.
• Serve as a point of contact for day-to-day client needs, including policy clarification, issue resolution, and reporting.
• Assist in the development and implementation of client-specific account plans in coordination with Client Operations and senior leadership.
• Ensure quality service by monitoring client feedback, helping resolve service issues, and escalating concerns when appropriate.
• Provide guidance on relocation policies and recommend adjustments or improvements when needed.
• Track and monitor account activity, billing accuracy, and service performance; assist in preparing client reports and presentations.
• Participate in client meetings, conference calls, and training sessions to support client engagement and relationship-building.
• Partner with suppliers and internal departments to ensure effective service delivery aligned with client expectations.
• Follow company policies on data access, handling, and storage while ensuring compliance with other relevant data privacy regulations.
• Contribute to special projects such as client training sessions, conferences, or internal initiatives.
• Support the Director of Client Relations with budget planning, reporting, and client presentations.
• Identify opportunities to enhance client satisfaction and promote Odyssey’s services.

About Odyssey:

Odyssey Relocation Management is a leading provider of domestic and international mobility solutions for clients who desire customized partnerships. With over 30 years-experience in quality-driven relocation management and a team of seasoned professionals, Odyssey has established a stand-alone reputation for delivering an elite level of service.

Within the complex environment of corporate relocation, Odyssey delivers a premier relocation Customer Experience by focusing our model on People, Process, and Partnership — all from a single point of contact. This Odyssey Experience is what sets us apart from our competition and ensures that our clients receive 100% satisfaction.

Odyssey has built a loyal client base by creating customized programs that are efficient, effective and requirement specific. Clients benefit from the network of partner companies that Odyssey has built through years of professional experience. But most of all, clients appreciate the care and concern of Our People who add immeasurable value to the complicated process of relocating.

Requirements

Skills Needed for Success:

• Strong background in global mobility and account management.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.
• Ability to build positive client relationships and foster collaboration.
• Responsive, resourceful, and adaptable under pressure.
• Analytical and problem-solving skills.
• Team-oriented with a customer-first mindset.
• Proficiency in MS Office; experience with reporting and data analysis preferred.

Experience Desired:

• Bachelor’s Degree or equivalent work experience required.
• Minimum 3 years of experience in global mobility, with at least 1 year in account management or client relations.
• Demonstrated ability to manage client accounts and resolve issues effectively.
• Proven customer service and relationship-building skills.
• Project management or portfolio management experience preferred.
• Experience working in a growing, fast-paced business environment a plus.