Executive Meeting Specialist bei Sheraton San Diego Resort

Why work for The Sheraton San Diego Resort?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Resort is a fit for you! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

The Sheraton San Diego is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer competitive pay rates and a complete benefits package including medical, dental, vision, and life insurance, paid time off, retirement plans, employee discounts, an employee assistance program, and complimentary parking and meals.

Summary of Job Description

An Executive Meeting Specialist coordinates and assists in executing meetings and events for clients within the hotel. Responsibilities include ensuring effective communication between banquets, events, management, internal/external guests, and the hotel operations such as room setup, AV equipment, and catering, and ensuring events run smoothly from start to finish. Support the banquet and event management department by giving administrative support to the department managers, and staff. Greet and assist visitors, answer incoming calls to the department, and handle guest inquiries. Will also assist in other admin areas of the hotel as assigned. Strong organizational skills, attention to detail, and excellent communication abilities are essential for success in this role.

The pay rate for this position is $24.00/hour.

Education/Experience

• Minimum 1 year experience in hotel events, banquets, and customer service preferred.
• High School Diploma or equivalent education required. 

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail-oriented and able to multi-task efficiently.
• Must be able to speak, understand, and communicate the primary language(s) used in the workplace.
• Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computational ability.  
• Must possess advanced computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services, and facilities.
• Strong team player, able to partner with management and other employees professionally.
• Must be able to push, pull, bend, stoop, squat, and stretch to fulfill job tasks.
• Use of PPE as needed for duty assigned and with the use of required tools and equipment.

Job Responsibilities

• Verify on-property event planning and execution, provide on-property event support
• Serve as primary point-of-contact for guests organizing and attending meeting events at the property to verify their end-to-end experience operates smoothly. 
• Act as the primary point of contact for guests and events. 
• Coordinate the property's use, effectiveness, and compliance with the Marriott sales and event system.
• Gather materials and assemble information packages (e.g., brochures, promotional materials).
• Answer incoming calls to management and liaise between events, catering, management, and internal/external guests.
• Interact courteously and professionally with guests, vendors, and associates.
• Perform clerical duties such as typing correspondence and reports, filing, and answering phones.
• Organize and maintain the filing system.
• Liaising with events, food and beverage, and other departments to communicate and coordinate events.
• Managing receipts and invoices for event expenses, ensuring accurate recordkeeping and timely payment.
• Working onsite at events, helping to manage day-of logistics.
• Managing the company’s event calendar and other records related to event activities, including updating records.
• Provide administrative support for the hotel operations as needed.
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Additional guest services duties as assigned by management.
• Follow all additional duties as assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected]. 

Sheraton San Diego Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.