Healthcare Account Manager bei Pivot Interiors

PIVOT INTERIORS

Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether designing projects for our innovative clients, developing multi-pronged marketing strategies, or delivering a preeminent customer experience, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless.

Your Role at Pivot

As the Healthcare Account Manager, you will be responsible for the planning and management of all aspects of Healthcare Accounts, from the selling process, through design, project management, and the completion of the project, exercising discretion and independent judgment to ensure the highest level of customer satisfaction.  Responsible for customer relations oversight on all assigned accounts, including the development of a monthly project status report per account.

In Addition, You Will

• Provide prompt and effective follow-up on new corporate projects specified by clients or new accounts/projects from the sales or bid desk.
• Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction.
• Act as Herman Miller Living Office “champion” by being proficient in the Living Office concept and ideas. Meaningfully contributes to winning sales engagements by supporting account managers and customers with this unique knowledge.
• Assume ownership of the entire sales process, from initial client contact through the final punch list. Work with other team members (design, project management, project coordination, installation, accounting, sales management) as appropriate to complete all projects to the client’s satisfaction and within the required time frame.
• Take primary responsibility for the planning and specification of all aspects of the sales projects on assigned accounts or work with the assigned design team as required to complete planning and specification(s).
• Take primary responsibility in the project management of all aspects of the projects for assigned accounts or works with assigned project manager(s) as required to complete projects. Provides timely follow-up on all details. 
• Promote and sell design, installation, project management, and other services as appropriate.
• Be responsible for fabric finishes and discounting on all final proposals submitted to clients.
• Develop accurate price quotations.
• Coordinate project plan(s), installation schedule(s). Review all orders prior to order entry to determine any special instructions to the manufacturer.
• Conduct post-occupancy evaluation/punch list walk-through along with the Project Manager, if one has been assigned, ensuring timely resolution of any identified issues or problems.
• Inform assigned clients on all new products and ergonomic issues and products.
• Work with the accounting department to provide prompt and courteous follow-up and investigations of delinquent accounts as necessary.
• Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts.
• Consistently devote time to personal and professional development through a variety of continuing education sources and appropriate business and professional associations.
• Be responsible for the successful installation and completion of every job, to the absolute satisfaction of all accounts.

We’re Excited About You If You Have

• A High School diploma or GED is required. Bachelor's degree (B. A.) from a four-year college or university; and 2-3 years related sales experience and/or training; or equivalent combination of education and experience. 
• Previous experience in a related furniture industry segment, such as project management, installation supervision, design, and/or planning may be substituted for some of the sales experience requirements.
• Familiarity with the basics of project management is essential. Demonstrated ability to logistically plan all phases of the project cycle essential. A general understanding of furniture systems and electrical/cabling issues, building systems, and building codes is essential.
• Knowledge of OSHPD submittal process and ability to identify healthcare project categories (OSHPD patient care / non-patient, non-OSHPD). Working knowledge of product lines as they apply to various healthcare settings. Familiar with various regulatory agencies (OSHPD, JCAHO) and regulations (HIPAA, ADA, UBC).

SUPERVISORY RESPONSIBILITIES

This position has no permanent supervisory responsibilities, but duties require the Healthcare Corporate Account Manager to temporarily direct and coordinate the actions of several different supporting positions within the project team as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to read and analyze architectural drawings and blueprints. Ability to write reports, and business correspondence (such as proposals, quotations, and letters), in English.  Ability to effectively present information, written and verbal, in English, and respond to questions from groups of managers, clients, vendors, and the public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply the algebraic and geometric concepts involved in project design desirable.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS, IMMUNIZATION RECORDS

Healthcare clients may require documentation or other proof of COVID-19 vaccination, including proof of booster (original monovalent booster and/or updated bivalent booster).   

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, concentrate intensely; talk, and hear.  The employee frequently is required to stand, walk; and use hands to finger, handle, or feel, and operate a computer keyboard, mouse, and telephone keypad.  The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds with assistance and/or equipment.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, and the risk of electrical shock if working at the client’s site.  The noise level in the work environment is usually moderate.

*Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.