Group Experience Representative bei Seattle Aquarium

JOB POSTING

Group Experience Representative

Posted: Open to internal and external applicants  

Reports to: Guest Services Coordinator 

Status: Part-time, year-round 

Hours of work: Approximately 20 hours per week, with most shifts scheduled on weekdays between 9:00am and 3:00pm. Flexibility to work occasional weekends as needed 

Date needed: October 2025 

Posting expires: Until position is filled 

Position description:  

The Seattle Aquarium, a leading marine conservation organization, is seeking Group Experience Representatives to join the Guest Experience Team. In this high-energy, people-centered role, you will serve as the first point of contact for prebooked and walk-up groups such as school programs, camps, community organizations, and corporate visitors. Your goal is to provide a warm welcome, ensure organized entry, and support a smooth start to each group’s visit. 

As part of the Aquarium’s frontline team, you’ll also assist individual guests with wayfinding and act as an ambassador for the Aquarium across our waterfront campus. If you enjoy connecting with people from diverse backgrounds, thrive in a dynamic environment, and find joy in creating memorable experiences, this role may be a great fit for you. 

Key functions:  

Group Welcome & Orientation  

• Welcome and organize prebooked group visits, ensuring an efficient and positive entry experience.
• Deliver a brief welcome that includes a Lushootseed land acknowledgment and clearly shares expectations for the visit.
• Distribute group materials such as chaperone stickers, complete headcounts, and confirm a group leader to check in at the Pier 59 front desk.
• Coordinate group entry across multiple entrances and communicate updates with Guest Services, Visitor Engagement, and other floor teams.
• Provide clear communication and real-time updates regarding any day-of group changes.

Ambassador & Public Support 

• Provide way-finding support and serve as an Aquarium ambassador on the plaza during slower periods or between group arrivals.
• Assist with line management and guest entry operations at both indoor and outdoor entry points.
• Serve as backup for Guest Services line greeter and ticket scanning posts when needed.
• Perform other duties as assigned in support of the team and Aquarium operations.

Required skills and experience:  

The skills and abilities listed below may be demonstrated through a variety of experiences, including cultural and community programs, jobs, internships, volunteer work, and formal or informal education. If you meet some of these qualifications and are passionate about our mission and the ocean, we encourage you to apply—we look forward to learning more about you. 

• Strong communication and active listening skills, with the ability to confidently address groups of 30+ using a microphone.
• Experience guiding or managing groups, providing clear and confident directions.
• Customer service orientation with a welcoming, professional demeanor and enthusiasm for guest engagement.
• Ability to remain calm, compassionate, and solution-focused under pressure, especially when working with diverse guests and colleagues.
• Comfort using mobile devices such as iPhones or iPads.
• Commitment to contributing to a diverse, inclusive, and collaborative team environment.
• Proficiency in spoken and written English is required. Multilingual candidates, and those with experience communicating across languages and cultural differences, are strongly encouraged to apply.
• Previous experience in a customer-facing role, camp, school, or group programming setting is helpful but not required.

Working conditions:

• This role includes both moving throughout the Aquarium campus and remaining in one location for extended periods.
• Shifts will primarily take place outdoors and in varying weather conditions.
• Occasionally lift or move items such as stanchions and small boxes, either independently or with team support.
• Engage in regular in-person communication with coworkers, guests, and community members from diverse cultural and linguistic backgrounds.

Salary and benefits: $20.85 per hour. Temporary staff are not eligible for benefits but accrue paid sick time and are paid an additional $0.75/hour to assist with transportation costs.  

How to apply: The Seattle Aquarium is committed to expanding a diverse, equitable, and inclusive conservation movement. We are invested in building an Aquarium with a wide variety of backgrounds, identities, languages, cultural ways of knowing, and life experiences. We know research shows that society has conditioned communities of color, trans and gender non-conforming people, immigrants, people with disabilities, and other marginalized candidates to more frequently not apply to a job because they don’t feel that they meet all of the qualifications listed even if they are qualified. If you meet some of the requirements and you are passionate about our mission and our ocean, we encourage you to apply and look forward to learning more about you. 

Interested candidates should upload a résumé to our online application to be considered. Application review will begin immediately.   

SeattleAquarium.org/careers  

Please let us know if you require a reasonable accommodation to apply for this job by emailing us at [email protected].  

Note: If offered the position, candidates must pass a background check. Conviction record is not an automatic disqualifier; we are a second chance employer.  

About the Seattle Aquarium:  

The Seattle Aquarium is a respected authority on Puget Sound, the Salish Sea and the world’s one ocean. Our passionate staff increases awareness and drives the change needed to preserve and protect our marine environment by providing an inspiring visitor experience, engaging daytime and evening events, conservation education programs for people of all ages and backgrounds, community outreach to marginalized populations, research that advances understanding of animals in our care and their counterparts in the wild, advocacy and policy work, an award-winning volunteer program, high-impact marketing and communications, and more.   

Our values, developed in conjunction with our staff, include commitments to adopting and promoting sustainable practices, creating awe-inspiring experiences, constantly learning and improving, fostering an inclusive community, maintaining scientific credibility through evidence-based practices and honoring our unique place by using our location and history as a lens for larger understanding.   

Proudly accredited by the Association of Zoos & Aquariums, we’re among the top 10 aquariums in the U.S. by attendance, and we welcome over 1 million people each year. Guided by our mission of Inspiring Conservation of Our Marine Environment, we’re working to substantially increase our conservation impact by expanding our campus with a new building, the Ocean Pavilion. Learn more at SeattleAquarium.org.  

Timeline: 

We anticipate the following recruiting schedule for those candidates who are selected for consideration. The following dates are preliminary and subject to change. We will work with candidates to set interview dates. If hired, relocation assistance is not available.  

• Application deadline Open until filled  
• Interviews completed by October 2025
• Start date: October/November 2025