Customer Care Account Specialist (Houston, TX, US, 77079) bei BASF

Now hiring! Customer Care Account Specialist

Houston (Hybrid)

We are looking for a Customer Care Account Specialist to join our Catalyst team in Houston, TX.

Come create chemistry with us!

BASF’s Catalysts division is the global market leader in catalyst technologies. The division develops and produces mobile emissions catalysts as well as process catalysts and offers precious metals trading, recycling and related products and services. 

Our team is seeking a Customer Care Account Specialist for our Houston, Texas office. This position will serve as the primary point of contact for our Chemical Catalyst customer base. The specialist will manage the entire order-to-cash process, address customer inquiries, and support supply chain initiatives, all while maintaining high-quality service, collaboration, and communication. This role ensures that customer needs are met efficiently and effectively. Additionally, the specialist will engage in continuous improvement initiatives and develop supply chain acumen to enhance their ability to serve both internal and external customers, optimizing the role's impact.

As a Customer Care Account Specialist, you create chemistry by...

• Managing and taking full responsibility to the entire order-to-cash cycle, including order entry, fulfillment, overseeing shipment delivery, and invoicing.
• Consistently building, proactively engaging, and maintaining strong relationships by collaborating closely, and communicating to both internal and external customers.
• Handling internal and external inquiries and resolving issues impacting orders including troubleshooting and managing exceptions in a quick, methodical, and efficient manner while managing and prioritizing multiple tasks.
• Identifying opportunities for optimizing service efficiency and driving continuous improvement in customer service operations. Acting as a testing liaison as needed.
• Capturing failures and customer complaints via Non-Conformance Management process by utilizing critical thinking skills.
• Setting up and maintaining customer data, utilizing systems and technology for account management tasks, and potentially preparing and analyzing reports on performance metrics.
• Managing business continuity workbooks. Ensuring that all critical processes and procedures are documented and regularly updated.
• Cross training on other desks and act as a backup.

If you...

• Have an education in Supply Chain, Business Management, or Logistics, preferably.
• Hold a minimum of 5 years of experience in customer care, logistics, or other supply chain areas.
• Have experience in imports or exports as a plus.
• Possess a good understanding of incoterms.
• Have proficiency in SAP and MS Office applications.
• Hold the ability to work independently, be a self-starter, and contribute to a collaborative team setting.
• Possess excellent verbal and written communication skills, be detail-oriented, and have the ability to prioritize.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact [email protected] to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.