Manager Dual Role Table Games Pit bei Rivers Casino Philadelphia

Summary:  Responsible for management and supervision of table games activities on assigned shift. Supervisor Table Games will function as Manager Dual Role Table Games Pit.

Engagement Expectations: 

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Supervisor Table Games are functioning as Manager Table Games Pit in this position.
• Maintains game security and protects company assets at all times. 
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction. 
• Enforces all games procedures and policies.  
• Prepares necessary shift and other reports. 
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations. 
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines. 
• Monitors player ratings.
• Takes chip inventory of all tables in assigned area.
• Stocks pit and ensures equipment is in good working order.   

• Responsible for fills and credits required during the operation of supervised games.  
• Oversees Supervisor Table Games and/or Dealer Table Games and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

• Assists with time keeping and related payroll processes to ensure accurate and timely payment to all team members.

• May train employees; plans and assigns work area; responsible for the performance appraisal process including form completion and administration; initiates employee commendations and discipline, addresses and resolves customer and/or team member concerns and complaints. 

• Performs all other duties as assigned.

Qualifications: 

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Three or more years’ experience in table games supervision. 
• Knowledge of table games math, procedures, game protection, regulations and training requirements.  
• Knowledge of table games, ie: blackjack, craps, roulette and specialty games.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends and holidays. 
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Must be able to identify colors.
• Ability to work in a noisy and smoky environment.
• Able to work with others while maintaining a positive and professional demeanor.