Client Experience Associate bei Humane Society of Sarasota County Inc

Description

Join Our Pack & Pride as a Client Experience Associate

Hourly Rate: $20.00 | Excellent Benefits

Do you believe every client interaction is an opportunity to create joy, connection, and impact? Does helping people find purpose while saving animals make you light up? If so, the Humane Society of Sarasota County (HSSC) wants you on our team.

Why HSSC?

At HSSC, we’re more than just a shelter—we’re a community fueled by compassion, innovation, and high-quality care. For over 70 years, we’ve been Sarasota County’s trusted no-kill resource, pairing lifesaving programs with a people-first culture that supports the staff, volunteers, and community members who make the magic happen.

We provide compassionate care for 3,000 cats and dogs each year, plus another 2,000 through our community cat program. Every dollar we raise goes right back into rescue, rehabilitation, and rehoming. By fostering collaboration, expanding volunteer-powered initiatives, and sharing expertise statewide, we’re building a No-Kill Florida—one wag, one purr, and one adoption at a time.

Benefits That Matter

• Medical Insurance: 4 plan options, with 100% coverage of employee premium for the base plan
• Dental & Vision Insurance
• Life & AD&D Insurance fully covered
• Disability Insurance
• 401(k) with up to 3% employer match
• 3+ Weeks of PTO starting to earn from day one
• FSA & Supplemental Insurance options
• Employee Discounts on retail and at-cost medical care for your own pets
• And much more!

Why You’ll Love This Role

• Lead with Heart. You’ll create a welcoming, supportive environment for adopters, fosters, donors, volunteers, and visitors.
• Be the Connection. From adoption inquiries to foster support, you’ll ensure every person who walks through our doors feels valued.
• Elevate Experiences. You’ll coordinate and train Client Experience volunteers, support retail operations, and help with events that bring our community together.
• Support Lifesaving Work. Whether it’s stocking our community pet pantry or helping with marketing and engagement, your work will directly save lives.
• Grow & Shine. Develop leadership, client service, and community engagement skills while representing HSSC at events and in everyday interactions.

Requirements

 What the Day Really Looks Like

• Greet and assist clients at our Adoption & Retail Welcome Center and Intake/Foster Resource Center
• Coordinate, train, and communicate with Client Experience volunteers
• Support retail operations including merchandising, online orders, and inventory management
• Manage supplies for our community pet pantry and programs
• Participate in marketing, storytelling, and event support
• Accurately process financial transactions and donations
• Keep our Welcome Center clean, organized, and inviting

You’re a Perfect Fit If You…

• Bring strong communication, organizational, and people skills
• Have experience in volunteer or staff coordination
• Love creating welcoming spaces and supporting both people and animals
• Are comfortable working with cats and dogs of all sizes and temperaments
• Can thrive in a fast-paced, emotionally rewarding environment
• Are dependable, collaborative, and aligned with HSSC’s mission
• Are proficient in English (Spanish bilingual is a plus!)

The Nuts & Bolts

• Schedule: Tuesday–Saturday, 40 hours/week; occasional evenings, weekends, and holidays
• Pay: $20/hour
• Training: Fear-Free certification support, PPE, and professional development provided
• Work Environment: Indoor/outdoor shelter setting with exposure to animals, allergens, and cleaning agents; PPE and training provided

Ready to Make Every Interaction Matter?

Turn your passion for people and animals into a career that transforms lives and tails every single day.

Together, we save lives!

HSSC is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, volunteers, and the community we serve.