Director of Rooms bei SPIRE Hospitality, LLC

Seeking a resort experience that brings adventure to your stay? High Peaks Resort is the Lake Placid resort you've been waiting for: family-friendly, a great value, right in the thick of everything you come to the Adirondacks to enjoy – the lake, the mountains, the vibrancy of downtown. And we're close enough to nearby attractions such as the Olympic Center or The Wild Center in Tupper Lake that once you're here, you can easily enjoy the best of the Lake Placid region.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country.  We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

The Rooms Division Director oversees all operational and financial aspects of the Rooms Division, including Front Office, Housekeeping, Laundry, Guest Services, and Gift Shop. This role is responsible for ensuring exceptional guest experiences, driving team accountability, maintaining financial discipline, and leading property-wide service standards. The Rooms Division Director is a highly visible leader who is actively present on the floor, managing staff performance, developing leaders, and ensuring that the property exceeds quality, cleanliness, and guest satisfaction expectations.

Essential Job Functions: 

• Lead, motivate, and mentor all Rooms Division department managers, supervisors, and associates.
• Establish a culture of accountability, service excellence, and teamwork.
• Conduct regular one-on-one meetings with department managers to review KPIs, training progress, service feedback, and staffing needs.
• Coach department heads on leadership development, scheduling, and standards compliance.
• Foster interdepartmental communication to ensure seamless guest experiences.
• Supervise and guide the daily operations of the Front Office & Guest Services, Housekeeping & Laundry, Lake House, and the Gift Shop.
• Maintain a consistent presence in all guest facing areas during peaks arrival/ departure times.
• Act as a primary escalation point for guest complaints; respond promptly and resolve issues to guests’ satisfaction.
• Lead Rooms Division budgeting and forecasting; review labor costs, revenue trends, and expense reports weekly.
• Create and enforce department-specific training plans to improve service, safety, and brand standards.
• Enforce compliance with health, safety, and security standards throughout all rooms division operations.
• Assist with property-wide inspections, renovations, and capital projects.

Physical Demands: 

• Ability to lift, carry, push or pull 20lbs
• Stand, walk, or sit for prolonged periods of time throughout the shift

Qualifications:

• Education: College degree preferred; equivalent hospitality experience accepted.
• Experience:  Minimum of 5 years in hotel management, with at least 2 years in a senior Rooms Division or comparable leadership role.
• Licenses/Certificates: Ability to obtain any required licenses or certifications.
• Other: Additional language ability preferred; must maintain professional grooming standards.

Salary: $85,000 annually

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans