Concierge bei Muckleshoot Casino Resort

WHAT'S IN IT FOR YOU

• Competitive salary at $19.6127/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. 
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the vision, mission, and values of the Muckleshoot Casino Resort (MCR).
• Greet guests upon arrival and assist with check-in and check-out procedures. Provide a warm and welcoming first impression.
• Offer a wide range of concierge services, including making restaurant reservations, booking spa appointments, arranging transportation, and handling ticket or tour bookings.
• Local Knowledge: Maintain up-to-date knowledge about local attractions, dining options, entertainment, and cultural events to provide recommendations to guests.
• Fulfill special requests from guests, such as arranging surprise amenities, organizing romantic dinners, or providing personalized concierge services.
• Maintain clear and effective communication with guests via phone, email, or in person to understand their needs and preferences.
• Address guest concerns and resolve any issues or complaints promptly to ensure guest satisfaction.
• Maintain the security and privacy of guest information and ensure guest safety by following resort security procedures.
• Keep detailed records of guest requests, bookings, and interactions using appropriate software or tools.
• Work closely with other resort departments, such as housekeeping, front desk, and restaurant staff, to ensure seamless guest experiences.
• Maintain a high level of professionalism, courtesy, and poise while interacting with guests and colleagues.
• Smile and engage guests and team members with a positive professional demeanor.
• Performs other duties as assigned.

WHAT YOU’LL BRING

• Previous experience in a similar role, preferably in a luxury resort or hotel.
• Exceptional customer service skills and a commitment to providing top-notch service.
• Strong interpersonal and communication skills.
• Knowledge of the local area, including attractions, restaurants, and services.
• Proficiency in relevant computer software and reservation systems.
• Problem-solving abilities and a proactive approach to guest satisfaction.
• Multilingual skills may be an asset, depending on the resort's clientele.

HOW YOU’LL BE SUCCESSFUL

• Knowledge of the local area, including attractions, restaurants, and transportation options.
• Ability to handle guest inquiries in a kind and professional manner.
• Ability to lift and transport luggage, stand for extended periods, and move around the property.
• Ability to work various shifts, weekends, and holidays.
• Ability to identify intoxicated guests and follow department procedures in handling such guests.
• Ability to utilize portable radio to be in constant contact with the Department as needed.