Rooms Summer Intern ($25/hour) bei Salamander Collection

The participant will be exposed to the daily operations of the Front Desk Department. They will greet and assist with the guests' reservations, room changes, and requests to make a valuable first impression. The objective is to learn the duties and responsibilities associated in the Front Desk Area. Also, learn how to properly use the hotel's reservation systems software, be able to perform check-in and check-out procedures, up-selling rooms/vacation packages, assist hotel guests with inquiries, and requests, and resolve complaints with confidence and under minimal supervision.

• Tasks will include greeting guests upon their arrival at the property, perform check-in and check-out procedures, promote hotel services and facilities to maximize room occupancy. Implement service standards in delivering guests to their rooms. 
• The participant will also provide recommendations and options to satisfy guest needs. Assist guests with room charges and changes and will record vouchers, credit cards, traveler’s checks, and other forms of payment.
• The participant will be in constant contact with the hotel guests. 
• The participant will attend to the guests' inquiries and/or complaints, and provide factual information about the hotel amenities, local area site seeing, recreational activities, restaurants, shopping centers, entertainment reservations, and ground transportation. 
• Coordinate with the housekeeping personnel, bell service staff members, and management to fulfill guest requests.
• The goal of this phase is for the participant to continuously practice communication and guest service skills. 
• The objective is to learn how to provide excellent customer service and to demonstrate a thorough knowledge of the hotel amenities and surroundings to provide guests with factual information.
• The participant will shadow the Supervisor and observe how the Department is being overseen. 
• Coordinates the check-in process, resolves issues that guests may have and explore the programs available for special services. 
• Ensure efficient and effective flow of information with guests and all Internal Departments. Review occupancy, daily arrivals, and departures and identify potential issues that may arise with rooms’ activity, and take an appropriate plan of action. 
• Maintain communication with other Hotel Departments as it pertains to guest services.

• High school diploma or GED required. 
• One to two years in a public/customer facing position.

• Valid and active driver’s license. 
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process. 
• Requires good communication skills, both verbal and written. 
• Must possess basic computational ability. 
• Must possess basic computer skills.

• Most work tasks are performed indoors but may be required to travel to different parts of the resort, outdoors either by walking or golf cart. 
• Must be able to stand and exert well-paced ability for up to 4 hours in length.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 15 lbs. (occasionally).
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Ability to spend extended lengths of time viewing a computer screen.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment. 
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

AVERAGE % OF TIME

• 50% Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members. 
• 40% Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. 
• 10% Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

I acknowledge and understand that: 

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
• The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions. 
• Job duties, tasks, work hours and work requirements may be changed at any time. 
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.
• I have read and understand this job description:

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.