EXECUTIVE DIRECTOR OF SUPPORT SERVICES bei The Villages Community Development Districts

Do you thrive in an environment that is geared towards outstanding hospitality?  Do you have a passion for being innovative and creative?  Is hard work on your top list of ideals?  Are you a steward of your working environment?   Then read on…

The Villages Community Development Districts (The District) tops the list of community development districts that continues to grow in one of the most scenic locations in Florida, The Villages.   Our collective commitment to hospitality, innovation & creativity, hard work and stewardship help employees thrive and excel in many fields within The District.  An immediate full-time opportunity exists for an individual with commitment, a “passion” for excellence to join our Administration department. The incumbent will enjoy a challenging atmosphere and being part of a productive team that supports The District and the surrounding community.   The District is looking for an individual with a desire to utilize their cutting-edge skills.  The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits.  Do not pass up this opportunity to be a part of a positive, expanding organization.

Competitive Benefits as a full-time employee of the District include:

• Medical Insurance (fully paid for employee single coverage)
• Voluntary health benefits including Dental and Vision Insurance
• 401(a) Retirement Plan, with contributions funded by the District 
• 457(b) Retirement Plan, permitting employee pre-tax deferrals
• Flexible Spending programs for both Medical and Dependent Care
• Employee Assistance Program
• Paid Time Off
• Tuition Reimbursement
• Public Service Loan Forgiveness Eligible
• Tier 2 qualifying organization for The Villages Charter School

JOB SUMMARY

The Executive Director of Support Services provides high-level leadership and strategic oversight for multiple internal service departments including, but not limited to, District Property Management, Fleet Services and Asset Management. This role ensures effective, efficient, and fiscally responsible delivery of support functions aligned with the District’s mission, vision, and core values. The Executive Director works under the broad direction of the District Manager and serves as a key member of the executive leadership team.  This position requires a deep understanding of public administration, project management, asset maintenance, and cross-functional team leadership. It is responsible for driving performance, developing strategic initiatives, maintaining regulatory compliance, and ensuring exceptional internal customer service across all supported departments and stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes, but not limited to) 

• Provides strategic oversight and leadership for support service departments to meet operational goals and strategic objectives.
• Directs the planning, execution, and evaluation of district-wide support programs, projects, and services.
• Collaborates closely with District Manager, Deputy District Manager, Assistant District Managers and Department Directors to ensure alignment and cohesion in delivering services.
• Leads capital improvement planning and lifecycle asset management efforts.
• Oversees departmental budget planning, forecasting, and execution; ensures fiscal stewardship and effective resource allocation.
• Maintains regular communication with the Board of Supervisors and relevant committees, providing updates, recommendations, and reports.
• Promotes continuous improvement, innovation, and efficiency.
• Facilitates cross-departmental coordination to resolve issues, eliminate redundancies, and achieve shared outcomes.
• Establishes performance metrics, evaluates departmental performance, and implements strategies to meet service expectations.
• Leads emergency preparedness and response activities in accordance with District procedures and FEMA guidelines.
• Ensures compliance with federal, state, and local regulations and District policies across all support departments.
• Performs other duties as assigned and may be expected to take on additional responsibilities during emergencies.

Additional

• Performs other duties as assigned;
• May be expected to perform additional duties in an emergency. 

ESSENTIAL EXPECTATIONS OF PERFORMANCE AND BEHAVIOR (Includes, but not limited to)

• Models behavior to the District Core Values at all times;
• Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization.
• Fosters a collaborative, inclusive, and accountable work culture.

• Communicates effectively and professionally with staff, contractors, stakeholders, and the public.
• Maintains confidentiality and exercises sound judgment in high-stakes decisions.
• Maintains a strong customer service focus, both internally and externally.

MINIMUM EDUCATION AND EXPERIENCE (Includes, but not limited to)

• Bachelor’s degree from a four (4) year college or university; Masters Degree preferred: or ten (10) years related experience and/or training in government and/or public works; or equivalent combination of education and experience.
• Demonstrated experience overseeing complex budgets, capital projects, and multidisciplinary teams.

MINIMUM CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Florida Driver’s License required.
• Required FEMA (ICS) certifications must be completed within six months of hire. 
• All candidates and employees must successfully pass background screening. 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (Includes, but not limited to)  

Knowledge:

• Public administration and local government operations.
• Asset and facilities management.
• Strategic planning, budgeting, procurement, and project management.
• Federal, state, and local compliance requirements.

Skills:                                                                   

• Leadership, coaching, and performance management.
• Data analysis, budget planning, and financial reporting.
• Conflict resolution and change management.
• Written and oral communication with diverse audiences.

Abilities: 

• Prioritize tasks and manage multiple complex projects simultaneously.
• Navigate complex organizational structures and build productive relationships.
• Develop and execute strategic initiatives with measurable outcomes.
• Make high-quality decisions under pressure.

EQUIPMENT

• Regularly works in an office environment with occasional site visits to facilities and project areas.
• May be required to perform duties in inclement weather or emergency conditions. 

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS  (Includes, but not limited to)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will be exposed to the following:

• Interior office environments, with moderate to loud noise typical for the work environment i.e., when in an office setting with moderate noise of computers and printers and moderate customer traffic. 
• Diverse outside weather conditions including wet and/or humid conditions; with moderate to loud noise typical for the work environment. 

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the following applies:

• Regularly required to stand, walk, push/pull; use hands/fingers; reach forward and overhead; kneel, stoop, twist, squat, sit, climb, balance, crouch or crawl; lift and carry up to 55 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.