Program & Operations Coordinator bei Community Healthcare Network

WHO WE ARE:

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

POSITION SUMMARY:

Reporting to the Program & Operations Manager, the Program & Operations Coordinator supports efforts to improve patient and community access and utilization of clinical and supportive services within CHN.  This position plays a key role in developing, implementing, and evaluating programmatic services related to the social determinants of health, as well as providing administrative and logistical support to Nutrition, Wellness, and Referrals teams. Working collaboratively with the Director of Nutrition and Wellness, Referrals Manager, Chief Operating Officer, Clinical Operations Leadership, Contact Center Leadership, and external partners, this position will also assist in connecting patients to resources including food security, ordering nutrition-related equipment, updating educational materials, and generating and tracking weekly Referrals reports and special projects. This role requires a strong capacity for coordination, data tracking, project management, and communication across departments.

JOB FUNCTION:

Responsibilities include, but are not limited to:

1. Manages data collection, reporting, and project deliverables in collaboration with Nutrition/Wellness and Referrals teams. 
2. Obtains prior authorizations for enteral formulas, Continuous Glucose Monitors (CGMs), and blood pressure machines.
3. Assists patients with ordering CGMs and BP monitors online through DME.
4. Tracks and responds to nutrition referrals and resource requests; help schedule patients accordingly with nutrition staff.
5. Maintains detailed logs of referral outcomes, generate reports, and supports special reporting projects. 
6. Assists Nutrition and Referrals Departments with administrative tasks, including creating and updating staff and patient education materials and fliers.
7. Under the leadership of the Program and Operations Manager, this position collaborates with the Chief Operating Officer and Clinical Operations, and other leadership stakeholders on projects related to improving and evaluating operational efficiency and patient experience (i.e., improving customer service, decreasing patient waiting time, decreasing no shows, etc.). 
8. Supports analysis on a wide range of data sources including financial, labor productivity management, process improvement and operational data to support leadership decision making.
9. Creates and administers training content on process improvement tools and methodologies.
10. Monitors and presents performance metric reports to relevant working groups and committees as part of quality assurance process and evaluation of access & utilization.
11. Collaborates with Chief Operating Officer in producing presentations and publications to share best practices.

12. Coordinates meeting with external partners and support with meeting minutes as needed.
13. Performs other relevant duties as assigned by supervisor. 

WHAT WE LOOK FOR:

• Bachelor’s degree