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Partner Care Coordinator - 2025339 bei Wr

Wr · Towson, Vereinigte Staaten Von Amerika · Remote

$50,000.00  -  $55,000.00

Jetzt bewerben
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
 
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
 
 
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.


This position is reliant upon funding and may be subject to modification or termination based on resource availability.


POSITION SUMMARY:
World Relief seeks a Partner Care Coordinator to work closely alongside our growing Partner Trust and Impact team to curate, resource, and support World Relief’s Strategic Engagement Division, delivering best-in-class partner care across the portfolio of current and prospective partners. The role will support the Partner Care strategy to “add value, build trust, and connect individuals and organizations to the mission of World Relief.” This role will have a strong emphasis around trip coordination and event planning. A quick learner with an equally strong attention to detail and ability to communicate will thrive in this role.


POSITION SUMMARY:World Relief seeks a Partner Care Coordinator to work closely alongside our growing Partner Trust and Impact team to curate, resource, and support World Relief’s Strategic Engagement Division, delivering best-in-class partner care across the portfolio of current and prospective partners. The role will support the Partner Care strategy to “add value, build trust, and connect individuals and organizations to the mission of World Relief.” This role will have a strong emphasis around trip coordination and event planning. A quick learner with an equally strong attention to detail and ability to communicate will thrive in this role.

ROLE & RESPONSIBILITIES:
  • Trip Management
  • Assist with administrative functions of planning and executing partner trips (donors and prospective donors – individuals, churches, foundations and corporations – traveling to see our work).
  • Work with program staff to create agendas and budgets based on mutually agreed upon trip goals.
  • Assist with the communication between travelers and local World Relief office staff.
  • Create necessary collateral to recruit and inform trip participants, as well as support partners as they communicate about their trip back to their respective congregations/communities.
  • Collaborate with other departments who host partner trips as needed to align strategy and resources.
  • Assist in the training and resourcing of country offices in the trip planning process. oHelp build and/or revise partner trip processes and guidelines for fragile contexts.

  • Event Support
  • Administrative and technical support in the planning and execution of events, including but not limited to virtual webinars and in-person gatherings for individual, foundation, and corporate partners.
  • Represent World Relief at regional and national events, as needed.

  • Partner Care Collateral & Engagement
  • Create meaningful collateral for partners in each channel utilizing design templates and the assistance of content and design teams.
  • Develop new strategies for increasing engagement amongst partners, including researching new technological platforms and methods for providing best-in-class customer service (partner care).
  • Assist in the annual Partner Care planning process.
  • Engage and collaborate with the broader Partner Trust & Impact team to serve our partners at the highest level possible.


  • JOB REQUIREMENTS:
  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • Strong administrative and organizational skills
  • Proven customer service skills
  • Ability to deliver creative content (text, image and video)
  • Proficient in MS Office
  • Familiarity with Canva, Zoom, Microsoft Teams and Asana a plus
  • Excellent communication and teamwork skills, especially in cross-cultural settings
  • Great attention to detail and strong listening skills
  • Strong communication and cross-functional collaboration skills
  • Excellent internet research skills
  • Experience with word processor applications and image/video editing software
  • Passionate about donor engagement
  • Ability to travel both internationally and domestically to support local in-person events


  • PREFERRED QUALIFICATIONS:
  • Customer service required, experience working directly with donors preferred
  • Bachelor’s degree preferred
  • A valid U.S. passport
  • 1+ years’ experience in development, project management or relevant experience
  • Willingness to work 40 hours a week


  • World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
     
    World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
     
    ***
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
     
    For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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